What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Ross-Simons.com, the first step is to review the return policy available on their website. Typically, this information details the steps necessary for returning items, including damaged or defective ones. Generally, customers are encouraged to reach out to customer service to facilitate the return or exchange process. It is advisable for customers to prepare their order details, including the order number and a description of the damage or defect, as this information may be required. Upon contacting customer service, customers will likely receive guidance on how to proceed. This may include instructions on how to ship the item back or obtain a replacement. Ross-Simons.com often prioritizes customer satisfaction, so they tend to provide flexible options for resolving these issues. Remember to retain all original packaging materials and any included documentation, as these may be necessary for the return process. For specific contact methods or forms to fill out, the current webpage should contain accurate information that customers can use to address their concerns efficiently.