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Rockport.com Customer FAQ

Top Answers & How-to Guides

What is Rockport.com's Phone Number?

The question we are asked most often is about how to talk to Rockport.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available?

Rockport.com often has various discounts and promotions, including seasonal sales and special occasions. Customers should...

What should I do if I forgot my account password?

To reset your Rockport.com account password, visit the login page and click on the "Forgot Password" link. Enter your...
Ask any question you have about Rockport.com customer service, get an answer now.
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Recent Rockport.com Customer Questions

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Ordering and Payment

How do I apply a promo code during checkout?

To use a promo code at Rockport.com, add desired items to your cart and go to the checkout page. Look for the "Promo Code"...
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What payment methods are accepted on Rockport.com?

Rockport.com accepts a range of payment options, including major credit cards like Visa and American Express, PayPal, and gift...
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Can I cancel or modify my order?

To cancel or modify an order at Rockport.com, customers must act quickly, especially if the order has already shipped. If it is...
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Are gift cards available for purchase?

Rockport provides gift cards that can be bought for use in stores and online, making an ideal present for selecting preferred...
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Shipping and Tracking

Can I track my order?

Yes, orders from Rockport.com can be tracked. Customers receive a confirmation email with a tracking number to check their...
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What is your return policy?

Rockport.com features a flexible return policy allowing returns within thirty days for unworn items in original packaging....
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Do you offer international shipping?

Rockport.com does provide international shipping, allowing customers globally to order shoes. Details on shipping rates,...
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Account Management

Are there any discounts or promotions available?

Rockport.com often has various discounts and promotions, including seasonal sales and special occasions. Customers should...
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What should I do if I forgot my account password?

To reset your Rockport.com account password, visit the login page and click on the "Forgot Password" link. Enter your...
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Size and Care Information

What is the difference between men's and women's shoe sizes?

The distinction between men's and women's shoe sizes is mainly in the sizing system, with women's sizes typically being one and...
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Are there any special care instructions for Rockport products?

To preserve the quality and appearance of Rockport products, regular cleaning is essential. Use a damp cloth for leather and a...
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Order Issues

What if I receive the wrong item or an incorrect size?

If a customer receives the wrong item or size from Rockport.com, they should first verify the order details and the incorrect...
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Can I reserve items in-store before purchasing online?

Rockport.com does not allow item reservations in-store prior to online purchases, as they emphasize online shopping....
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We look to the Rockport.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Rockport.com issues reported to GetHuman
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