Ring Doorbells Customer FAQ

There could be several reasons your Ring Doorbell isn't notifying you when someone is at your door. First, ensure that motion detection is enabled in the Ring app settings. Check your Wi-Fi connection to ensure it's stable, as poor connectivity can affect notifications. Verify that your device's volume is turned up, and check your phone's notification settings to ensure the Ring app is allowed to send alerts. Lastly, inspect the device's battery level if you're using a battery-powered model.

You can update your email address through the Ring app. Go to "Account Settings" and select "Change Email," then follow the prompts to enter and verify your new email address.

Yes, you can connect your Ring Doorbell to your existing doorbell chime. Doing so allows your original doorbell chime in the house to ring when someone presses the button on your Ring Doorbell. Setup varies depending on whether you have a wired or wireless doorbell system. However, it's important to note that the Ring Doorbell must be hardwired to your existing doorbell wiring for this feature to work. If your Ring Doorbell is battery-powered, it will not activate your internal chime. You may need to consult a professional for proper installation if you're uncomfortable with managing the wiring yourself.

It sounds like your Ring doorbell and the chime might be disconnected, or your notification settings may need adjusting. To troubleshoot, make sure both devices are connected to the same Wi-Fi network. You can check this in the settings of your Ring App. Notifications can be toggled on and off in the App settings too. If both devices are on the same network and the notifications are on, but you're still having issues, try resetting the doorbell and chime. This is usually done by pressing a reset button on the devices. If the issue still persists after these steps, there might be a more significant issue requiring assistance.

If your Ring Doorbell is not notifying you when someone is at the door, it could be due to a few reasons. Firstly, ensure that your Ring app has the correct notification settings. Make sure that motion and ring alerts are enabled. Also, confirm your smartphone or tablet system settings are allowing notifications from the Ring app. If you're on WiFi, make sure your device is connected and working properly. If everything seems correct and you're still not receiving notifications, try uninstalling and reinstalling the Ring app. This should reset any temporary software issues. If none of these steps work, the issue may lie with the doorbell device itself and we recommend consulting a technical expert.