Puma allows you to return items to them within fifty days after buying them. For the return items to be accepted, they should be in their original packaging without damages. You cannot return undergarments or water bottles to Puma. To return an item to Puma, you can follow the guidelines in this article.
Cyber Monday is a day when many sellers are giving discounts on their items. Cyber Monday happens three days after Black Friday and on Monday that follows Thanksgiving. If you buy an item that has defects from Puma during their Cyber Monday event, Puma allows you to return the item to them and they will refund your money after they accept your return.
When returning an item to Puma, their return policy requires that you return the items within fifty days from the day that you bought them. For the item to be accepted, it should be in its original packaging and together with all the contents that were in the box including the receipt. There are some items that you cannot return to Puma.
These items include items that have been custom-made for you. You will not receive a refund for such items unless they had had a manufacturing defect. You also cannot return bodywear items to Puma like socks, underwear, and face masks. If your item qualifies for a return, Puma will refund you using the original form of payment that you used to order.
How To Return an Item To Puma From Their Cyber Monday Sale
If you bought a faulty item from Puma during Cyber Monday, you can follow the guidelines below to return it to them or contact the customer support team at Puma for more help. This is how you go about returning a Cyber Monday Puma item;
How To Return an Item To Puma When You Have an Account
1. You will require your Puma account username and password.
2. Open the official Puma website.
3. Click on "my account"
4. Use your Puma account username and password to login to your account.
5. Select "order history "and choose "view"
6. Choose the order that has the returned item.
7. Click on "initiate return"
8. This only works for items that qualify for a return.
9. Select the specific item that you want to return.
10. Confirm that you want to return this item.
11. Fill in the details of the return and any feedback that you want to give to Puma.
12. Check that you have filled all the required fields
13. Click on "place return"
14. Tap on "click here to print your FedEx return label"
15. Puma will send you an email with a link on how to print the return label later.
16. Follow the instructions from Puma on how to complete your return.
How To Return a Black Friday Puma Item Without a Puma Account
1. Open the official Puma website.
2. Go to the returns portal
3. On the right side of this page, click on "initiate return"
4. Fill in the details of your order include the order number, your email address, and zip code for billing.
5. Open your order history and select the item that you want to return.
6. Confirm that you want to return this item.
7. Fill in your return details and feedback to Puma.
8. Click on "place return"
9. Click on "click here to print your FedEx return label.
10. Follow the instructions on how to complete the return.
If you encounter challenges in return an item to Puma after following these instructions, you can call the Puma customer support or send them an email. You can also live chat with Puma or reach them through their Facebook and Twitter handles.
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