Progress Energy - Florida Customer FAQ

Top Answers & How-to Guides

What is Progress Energy - Florida's Phone Number?

The question we are asked most often is about how to talk to Progress Energy - Florida customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any available energy-saving programs or rebates?

Yes, Progress Energy - Florida offers several energy-saving programs and rebates to help customers reduce their energy usage and save...
Ask any question you have about Progress Energy - Florida customer service, get an answer now.

Billing and Payments

How do I set up automatic bill pay?

Setting up automatic bill pay with Progress Energy - Florida is easy! Simply log into your online account and navigate to the "Billing...

What are the available payment options?

Progress Energy - Florida offers several convenient payment options for customers. Customers can choose to pay their energy bills using...

Can I view my billing history online?

Yes, you can easily view your billing history online through the Progress Energy - Florida website. By accessing your online account,...

Service Transfer

How do I transfer my service to a new address?

To transfer your service to a new address with Progress Energy - Florida, you can easily do so online through their website or by contacting...

Safety Concerns

What should I do if I smell gas in my home or neighborhood?

If you smell gas in your home or neighborhood, it is important to leave the area immediately and go to a safe location. Do not turn...

Power Outages

What is the average duration of a power outage and how can I report one?

The average duration of a power outage can vary depending on various factors like the cause, weather conditions, and the complexity...

Rate Plans

What are the different rate plans available and how do I change my current plan?

Progress Energy - Florida offers several rate plans to meet the diverse needs of its customers. The available rate plans include the To change your current rate plan, you can do so easily through the Progress Energy - Florida website. After logging into your account, navigate to the "Manage My Account" section and select the "Rate Plan" option. From there, you can review the available rate plans and select the one that best suits your needs. The change will typically take effect on your next billing cycle. Alternatively, you can also call Progress Energy - Florida's customer service helpline to request a rate plan change....

Energy-Saving Programs

Are there any available energy-saving programs or rebates?

Yes, Progress Energy - Florida offers several energy-saving programs and rebates to help customers reduce their energy usage and save...

Help me with my Progress Energy - Florida customer service issue

Ask any question you have about Progress Energy - Florida customer service. We will do our best to get you answers right away.
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