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ProFlowers Customer FAQ

Top Answers & How-to Guides

What is ProFlowers's Phone Number?

The question we are asked most often is about how to talk to ProFlowers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about ProFlowers customer service, get an answer now.
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Recent ProFlowers Customer Questions

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Payment and Fees

What payment methods do you accept?

ProFlowers accepts various payment methods to simplify checkout, including major credit cards, debit cards with Visa or...
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Are there any additional fees for delivery?

ProFlowers generally incorporates delivery fees into the total order cost, which may vary based on factors like item selection,...
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Delivery Options

Can I track the delivery of my order?

ProFlowers allows customers to track their orders through a link in the confirmation email. This link provides real-time...
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Do you offer same-day delivery?

ProFlowers provides same-day delivery for select items, depending on availability and location. Orders must often be placed by...
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Do you offer international shipping?

ProFlowers focuses mainly on domestic shipping within the United States and does not provide direct international delivery. For...
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Can I request a specific delivery date and time?

ProFlowers allows customers to choose a specific delivery date at checkout, but they do not guarantee an exact time. Delivery...
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Policies and Guarantees

What is your return and refund policy?

ProFlowers has a return and refund policy focused on customer satisfaction. Customers can initiate returns within seven days of...
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What is the ProFlowers guarantee?

ProFlowers has a satisfaction guarantee ensuring customers are happy with their floral arrangements. If there is an issue with...
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Personalization and Promotions

Can I include a personalized message with my order?

Customers can add a personalized message to their ProFlowers orders during the checkout, using a specific area to share custom...
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Are there seasonal promotions available?

ProFlowers offers various seasonal promotions throughout the year tied to holidays and special events, providing discounts on...
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Order Management

What happens if my flowers arrive damaged?

If flowers from ProFlowers arrive damaged, customers should inspect them upon delivery and follow specific reporting...
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Can I change my order after it has been placed?

ProFlowers allows for limited changes to an order that has been placed, depending on its processing status. Modifications like...
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Do you offer subscriptions for regular deliveries?

ProFlowers does not provide a formal subscription service for regular deliveries, but customers can easily place repeat orders...
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We look to the ProFlowers issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
ProFlowers issues reported to GetHuman
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