Freezing your gym membership can be a simple process or a daunting task, depending on how you handle the situation. At GetHuman, we understand the frustration that customer service problems provide. That's why we offer guidance and assistance for customers to solve service issues on their own. We also have a directory of customer care contacts for big companies such as Planet Fitness so that when the DIY process fails, you can always turn to the company reps.
The Planet Fitness gym is a health club in the USA with over 2000 locations that offer a high-quality fitness experience with a wide selection of equipment. The organization focuses on creating a clean and welcoming environment where members can relax and train without judgment. The gym attracts fitness enthusiasts by offering a lower enrollment fee and an affordable monthly subscription for an extended time. It has certified trainers who guide and instruct clients on a wide range of cardio and strength machines, facilitate small group training sessions, and design an individualized exercise program.
The club offers two types of memberships, namely the PF Black Card and the Classic membership. Some of the benefits of Planet Fitness gym membership include:
Members might feel the need to end their subscription for various reasons, including moving to another place where there is no Planet Fitness facility nearby or realizing the gym is just not for them. The gym can also freeze membership for verified medical reasons only at the time of illness, injury, or medical condition. Unfortunately, you cannot cancel a Planet Fitness membership via phone or email. There are two ways to freeze gym membership; customers can visit the club in person or cancel membership through a certified letter.
Freezing the membership in person
Cancel membership via a certified mail
Sometimes, the fitness club may take a long time to confirm your cancellation request. If this happens, do not panic. Planet Fitness has professional customer care agents who are willing and kind enough to answer your questions as well as walk you through the cancellation process. Below are ways on how you can get in touch with them.
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