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Party City Customer FAQ

Top Answers & How-to Guides

What is Party City's Phone Number?

The question we are asked most often is about how to talk to Party City customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Party City Customer Questions

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Payments and Orders

What forms of payment do you accept?

Party City offers a variety of payment methods, including major credit cards, debit cards with Visa or MasterCard logos, and...
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Can I cancel or change my order?

Party City typically allows changes or cancellations to orders if acted upon swiftly, particularly if the items have not yet...
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Can I track my order?

Yes, customers can track their Party City orders through their website. A confirmation email with a tracking number is sent...
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Do you offer bulk discounts?

Party City provides bulk discounts on many items, ideal for larger events like weddings or corporate gatherings. Discount terms...
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Shipping and Returns

Do you offer international shipping?

Party City mainly serves customers in the United States and typically does not offer direct international shipping. However,...
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What is your return policy?

Party City's return policy allows most items to be returned within fourteen days for a full refund or exchange, with exceptions...
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What is the process for returning items to Party City?

Customers can return items to Party City by taking them, along with their original receipt, to a local store within a specified...
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Events and Planning

What is the Party City Super Party Club?

The Party City Super Party Club is a loyalty program that enhances shopping for customers by providing exclusive perks,...
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Do you offer party planning services?

Party City does not provide full party planning services but specializes in offering a variety of party supplies and...
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How early should I place my order for a large event?

It is recommended to order supplies from Party City for a large event at least two to four weeks in advance to ensure timely...
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Can I get party planning assistance through Party City?

Party City provides various party planning tools and resources, including a wide array of supplies and helpful online guides...
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How can I find out about Party City events or promotions?

To stay updated on events and promotions from Party City, individuals should regularly check the official website, subscribe to...
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Loyalty and Registries

Can I create a gift registry?

Party City does not provide a formal gift registry service, but customers can create informal wishlists for occasions by...
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Do you have a loyalty program?

Party City has a loyalty initiative called the Party City Rewards Program, which allows customers to earn points on purchases...
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Products and Decor

What types of decorations can I find at Party City?

Party City features a wide range of decorations for different occasions, including birthdays, holidays, weddings, and...
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Are there rental options available for Party City products?

Party City mainly sells a variety of party supplies rather than renting them. Customers can buy decorations and essentials to...
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