PacSun offers a number of ways for their customers to provide feedback. You can rate their customer experience and help them to better serve you in future. Be it on phone or via the help desk you can get in touch with PacSun and give them your review.
PacSun goes out of its way to deliver an exclusive collection of the popular brand names. If you have any positive or negative feedback, you can give it to the support team. If you have complaints, they will be addressed as soon as possible.
If You Wish to Return an Order
If you are dissatisfied with your online order, you have two options to return it.
Returning by Mail
1. Open the PacSun website and find the option 'returns'
2. Fill in the relevant information and follow the instructions that follow
3. Use separate pieces of paper to print both sides
4. When returning your package, ensure that you insert the 'Return Authorization Slip
5. Keep the Return Shipping Label taped on your package
6. Drop it off at the post office
It may be impossible to get a refund for items such as Fear of God, Bape sunglasses, and Rhuigi. However, you may return them and get an exchange or store credit within 10 days of receipt. If you wish to return swimwear, it must be unworn with the sanitary panel and tags in place. If you qualify for a refund, the shipping fee will be deducted.
Returning in Store
If you are unhappy with the product you bought in a PacSun store, you can give feedback before leaving. Ask to speak with the store manager if you are not happy with the service. Follow these steps to return items in a PacSun store.
1. You can return any of your items in any store. Bring the product for which you have a complaint, the card you used for your purchase, and the packing slip.
2. If you bought your item from a store, you must return it to that store
Missing Items
If you placed an order for multiple items, you may notice that some of them are missing. It may be because your orders are shipping from different locations. You should not be billed until your entire order ships. If you have any concerns, contact the support team and ask for help.
Modifying/Canceling Order
If you change your mind about an order or wish to amend it, you have a very short period to do it. During the last step of online checkout, you are advised to review your order. This step is meant for you to confirm that the details are right and you wish to proceed.
It is impossible to modify or cancel your order once you have placed it. Orders are processed immediately. You cannot change the ship-to address or any other details.
Contacting PacSun
On the Phone
The best way to contact PacSun if you want to give them any other feedback is on the phone. When you are connected with a support agent, explain the issue you are experiencing and how you want them to help you.
The support agents are friendly and helpful. They are likely to give you help regardless of the problem you are experiencing.
When seeking support on the phone, you must have all your information ready. It makes it easy for you to get the help you need fast. You may have to make a few calls back and forth before getting help.
On the Help Desk
Another way to seek support from PacSun is on the help desk. It has plenty of targeted tips and suggestions that may address your concerns. Most PacSun customers try to find help on the help desk before exploring other support options. It gives you the chance to learn from the experiences of other users.
Unfortunately, PacSun does not offer support on email or their social media sites.
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