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How Do I Cancel My Services and Turn Off Auto Renewal on Ourtime.com?

In a nutshell: If you've been making good use of your Ourtime account then you have hopefully gotten to the point where you no longer need Ourtime's services. You therefore need to learn how to cancel your Ourtime subscription. The process of cancellation is both fast and easy.

Introduction

If you've been making good use of your Ourtime account then you have hopefully gotten to the point where you no longer need Ourtime's services. You therefore need to learn how to cancel your Ourtime subscription. The process of cancellation is both fast and easy.

What You'll Need

Ourtime does not offer refunds on unused subscription time. Because of this, after you cancel your Ourtime account, it will remain active until the end of your current subscription period.Once you subscribe to Ourtime, your subscription will renew itself automatically until you cancel it. Canceling your subscription turns off the auto renewal feature.If you purchased your Ourtime subscription in the Google Play store instead of on the Ourtime website then you need to cancel it through the Google Play store. Similarly, if you purchased it in the Apple app store then you need to cancel it through there.

Go to Ourtime's home page.

Ourtime's home page
The next steps are for canceling your Ourtime account on the Ourtime website using a laptop or desktop.
If you want to cancel your Ourtime subscription with the app, skip to step 10.
If you want to cancel your subscription on the Google Play store, skip to step 19.
If you want to cancel it on the Apple app store, skip to step 22.

Click the Sign In button located in the top right corner of the page and then sign into your account.

Click on Settings.

Choose "manage subscription."

Enter your Ourtime account password.

You need to do this even after you sign into your account as an extra level of security.

Click the "Cancel subscription" button.

Fill out the survey that you are shown.

Click on Continue Cancellation.

Select the option to hide your profile from other users for the rest of your current subscription.

Do not continue with further steps.

Open Ourtime's app and sign in.

Tap your profile icon.

Tap the gear icon.

Tap on "Manage subscription," located in the "Manage account" section of the page.

Enter your Ourtime account password.

Tap on Cancel Subscription.

Fill out the survey that you are shown.

Tap on Continue Cancellation.

Select the option to hide your profile from other users for the rest of your current subscription.

Do not continue with subsequent steps.

Go to your phone's Settings page and scroll down to the Subscriptions section.

Locate your Ourtime subscription and tap on the "Manage" link next to it.

Tap "Cancel subscription" then confirm your choice.

Do not continue with the next steps.

Go to your iPhone's Settings page and scroll until you reach the Subscriptions section.

Locate your Ourtime subscription and tap on it.

Tap on "Cancel subscription" and then confirm.

Conclusion

If you need help canceling your subscription, or if you have questions about your Ourtime account, contact an Ourtime customer support agent for help. The company doesn't provide phone-based customer support services, but online contact options exist.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Ourtime.com

Asked 6 years ago
Updated 6 days ago
Viewed 2,030,063 times
cancel Ourtime account
cancel Ourtime auto renew
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