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Does OnTrac provide insurance for lost or damaged packages?

Asked 2 years ago
OnTrac does offer limited liability coverage for lost or damaged packages, but it is important to note that this coverage has specific terms and conditions. The liability coverage may not fully encompass the total value of the item being shipped. Customers should be aware that OnTrac's liability may differ depending on the specifics of the shipment, such as the service level selected and the value of the package. For those who wish to have additional protection, OnTrac does provide the option for purchasing extra insurance. This additional insurance can cover the full value of the package, offering peace of mind during the shipping process. Customers should carefully review the various insurance options available, as well as the claims process, which is essential in the event of a lost or damaged shipment. For the most accurate and detailed information regarding insurance options and claims, it is best to visit OnTrac's official website. There, one can find the most current policy details, guidelines for filing claims, and any additional resources that may be helpful.
Answered Jul 2nd 2025

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