Norwegian Cruise Line Customer FAQ

Going on a cruise can be the most relaxing way to get away from the grind and rest easy, until the unthinkable happens and you lose...

Norwegian Cruise Line's cancellation policy allows passengers to cancel their bookings and receive a refund based on certain conditions....

Yes, you can make changes to your reservation after it has been booked with Norwegian Cruise Line. We understand that plans can change,...

The dress code on board Norwegian Cruise Line ships is generally referred to as "Freestyle Cruising," allowing guests to dress comfortably...

Yes, a passport is generally required to go on a Norwegian Cruise Line cruise. However, the specific documentation needed depends on...

Yes, Norwegian Cruise Line offers laundry facilities on board their ships. Guests can take advantage of self-service laundromats equipped...

Norwegian Cruise Line offers a wide range of exciting activities for children on board their ships. Kids can enjoy supervised programs...

Norwegian Cruise Line welcomes passengers of all ages. However, certain age restrictions apply for specific areas and activities onboard....

On Norwegian Cruise Line ships, the onboard currency is the US Dollar. All purchases and services onboard are transacted in this currency....

Yes, Norwegian Cruise Line (NCL) has implemented robust health and safety measures on their ships. They prioritize the well-being and Some of the health and safety measures in place include enhanced cleaning protocols, the use of hospital-grade disinfectants, and increased hand sanitizing stations throughout the ships. NCL has also implemented social distancing measures, including reduced ship capacity, staggered embarkation, and designated seating in public areas. Additionally, all crew members undergo thorough health screenings and regular testing. Medical facilities onboard are well-equipped to handle any health concerns that may arise, and NCL maintains close coordination with shoreside medical professionals. These measures are constantly evaluated and updated to ensure the highest standards of safety onboard NCL ships....

No, Norwegian Cruise Line does not allow guests to bring their own alcohol on board. They have a strict policy prohibiting any personal...

Norwegian Cruise Line offers Wi-Fi connectivity throughout their fleet of ships. Guests can access the internet and stay connected...

Yes, Norwegian Cruise Line offers special dietary accommodations to cater to various dietary needs and preferences. Whether you have...

Unfortunately, Norwegian Cruise Line does not permit pets, except for certified service animals. Only service animals that have been...