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Northeast Utilities Customer FAQ

Top Answers & How-to Guides

What is Northeast Utilities's Phone Number?

The question we are asked most often is about how to talk to Northeast Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

To view and manage your account online with Northeast Utilities, simply log in to your account on the company's website. From there,...

Can I transfer my service to a new address?

Yes, you can easily transfer your service to a new address with Northeast Utilities. We understand that relocating can be stressful,...
Ask any question you have about Northeast Utilities customer service, get an answer now.
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Billing and Payments

How can I pay my bill?

You can pay your bill through various convenient methods including online payments, automatic bank deductions, phone payments, in-person...
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What are the available payment options?

Northeast Utilities offers various payment options to its customers for their convenience. Customers have the flexibility to choose...
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Can I set up automatic bill payments?

Yes, you can easily set up automatic bill payments with Northeast Utilities. By enrolling in their AutoPay program, you can conveniently...
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Outages and Emergencies

How do I report a power outage?

To report a power outage, you can contact our Customer Service team through multiple avenues. These include by phone, online through...
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What should I do if I smell gas?

If you smell gas, it's important to act quickly and safely. Leave the area immediately and avoid using any electrical devices, including...
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Account Management

How can I view and manage my account online?

To view and manage your account online with Northeast Utilities, simply log in to your account on the company's website. From there,...
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Can I transfer my service to a new address?

Yes, you can easily transfer your service to a new address with Northeast Utilities. We understand that relocating can be stressful,...
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Services Offered

What services does Northeast Utilities offer?

Northeast Utilities offers a comprehensive range of services to meet the diverse needs of its customers. Primarily, it provides reliable...
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Rates and Inquiries

What are the rates for residential customers?

The rates for residential customers at Northeast Utilities vary depending on several factors such as location, usage, and time of year....
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What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Northeast Utilities is 24 to 48 hours. Our team is committed to addressing...
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Help me with my Northeast Utilities customer service issue

Ask any question you have about Northeast Utilities customer service. We will do our best to get you answers right away.
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