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NHL Shop Customer FAQ

Top Answers & How-to Guides

What is NHL Shop's Phone Number?

The question we are asked most often is about how to talk to NHL Shop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent NHL Shop Customer Questions

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Ordering and Shipping

How do I place an order?

To place an order at NHL Shop, visit their website to browse merchandise. Select your desired items, add them to your cart, and...
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How long does shipping take?

Shipping durations on NHL Shop depend on the chosen method, destination, and item availability. Standard shipping usually takes...
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Can I track my order?

Customers can track their orders from NHL Shop by checking their email for a confirmation that includes a tracking number and a...
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Can I cancel or modify my order after it has been placed?

The ability to cancel or modify an order at NHL Shop depends on its current status. If it has not shipped, changes may be...
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What types of items qualify for free shipping?

NHL Shop provides free shipping on certain items and during special promotions, often based on a minimum order amount or select...
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Payments and Promotions

What payment methods are accepted?

NHL Shop offers various payment methods, including major credit cards and PayPal. Regional payment options may also be...
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Are there any promotions or discounts available?

Customers often ask about discounts at NHL Shop, which frequently features seasonal sales, promotional codes, and discounts on...
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How do I use a promotional code when placing an order?

To use a promotional code on NHL Shop, add items to your cart and go to checkout. Look for the "Promo Code" field, enter your...
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Returns and Exchanges

Can I return or exchange items?

NHL Shop typically allows returns or exchanges within about thirty days, provided items are unused and have tags. Specific...
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What is your return policy?

The return policy at NHL Shop allows items to be returned within thirty days if they are unused and have tags. Personalized...
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What if an item is out of stock?

When an item is out of stock at the NHL Shop, customers can check the product page for estimated restock dates or similar...
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What should I do if my order is damaged or incorrect?

If your NHL Shop order is damaged or incorrect, closely inspect the items and take photos of any damage. Check the return or...
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Shipping Options

Do you offer international shipping?

NHL Shop provides international shipping to customers outside the United States, although its availability depends on the...
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Do you have a size guide?

NHL Shop usually offers a size guide on their website to help customers choose the right sizes for clothing and merchandise....
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Do you offer gift cards for purchase?

NHL Shop usually provides gift cards, allowing recipients to select their preferred merchandise, including jerseys and...
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Do you have an app for shopping on mobile devices?

NHL Shop does not have a mobile app, but customers can shop easily through their mobile-friendly website, which offers all the...
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We look to the NHL Shop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NHL Shop issues reported to GetHuman
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