Microsoft - Tech Support Customer FAQ

It sounds like you may be encountering a prompt for Microsoft 365 instead of a standalone version of Word. If you have purchased Word as part of a Microsoft 365 subscription, the installation process will involve downloading the complete Office suite, which includes Word. Follow the prompts in the installation window, and ensure you are signed into the Microsoft account associated with your purchase. If you are specifically looking for a standalone version and that’s what you intended to buy, please double-check your purchase details.

If you purchased Word and it's not appearing on your computer, first check your email for a confirmation message from Microsoft that includes your product key and download instructions. Ensure you complete the installation as prompted. You may need to log into your Microsoft account to access your purchases and download links. If you downloaded it but can't find it, try searching for "Word" in your computer’s search bar. If issues persist, check for system compatibility or updates needed for your device.

If you are unable to access your admin center despite being a global administrator, it may be due to several reasons such as account issues or permission settings. Ensure that you are using the correct credentials and that there are no issues with your account. Additionally, check for any potential security notifications or alerts that might be affecting access. For the most current solutions specific to your issue, refer to the relevant troubleshooting steps provided in our support resources.

We're sorry to hear about this issue. It sounds like you're having trouble verifying your account because your phone number has changed. Since Microsoft's verification questions are designed to maintain the security of your account, it is crucial to provide accurate answers. If you can't verify your identity, you might consider accessing your account on a previously used device or browser. Microsoft sometimes recognizes trusted devices and might let you in. However, if that option fails, you may also try to fill in an account recovery form which lets you provide more details about your account. Please remember patience is required, as the process could take some time to resolve.

Microsoft 365 offers live tech support for its users. You can access this support through various methods including chat and phone. The live tech support is available 24/7 for subscribers and it covers multiple issues like technical difficulties or product-related inquiries. To engage live tech support, sign in to your Microsoft 365 account and navigate to the "Help" section, where you'll find the option to contact support. For telephone support, specific numbers are provided for various regions which can be found under the "Contact Us" section. Remember, the access to live tech support might vary depending on the type of subscription you have.