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Massdrop Customer FAQ

Top Answers & How-to Guides

How do I Contact Massdrop Customer Service?

The question we are asked most often is about how to talk to Massdrop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the progress of my shipment?

Yes, you can track the progress of your shipment on Massdrop. Once your order is shipped, you will receive a shipping confirmation...
Ask any question you have about Massdrop customer service, get an answer now.
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Order Management

How Do I Cancel My Massdrop Order?

Customers can cancel their massdrop orders by contacting customer support. Be clear in your desires and follow the instructions. Contact...
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Can I combine multiple orders to save on shipping costs?

Yes, it is possible to combine multiple orders on Massdrop to save on shipping costs. However, there are some conditions that need...
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Return Policy

What is the return policy for Massdrop orders?

Massdrop offers a generous return policy for orders placed on their platform. Customers have the option to return most products within...
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What if I receive a defective or damaged product?

If you receive a defective or damaged product from Massdrop, we are committed to resolving the issue promptly. Please contact our customer...
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Shipping

Can I change the shipping address after placing an order?

Yes, you can change the shipping address after placing an order on Massdrop. However, there are certain conditions that need to be...
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Do you offer international shipping?

Yes, Massdrop offers international shipping to over 200 countries worldwide. We understand that our products have a global appeal,...
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How long does it take to receive my order?

The delivery time for your order can vary depending on several factors. Usually, Massdrop provides an estimated shipping timeframe...
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Can I track the progress of my shipment?

Yes, you can track the progress of your shipment on Massdrop. Once your order is shipped, you will receive a shipping confirmation...
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Payment Methods

What payment methods are accepted on Massdrop?

Massdrop accepts several payment methods to ensure convenience for its users. Customers can choose to pay using major credit cards...
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Promotions

Are there any discounts or promotions available?

Yes, Massdrop occasionally offers discounts and promotions on select products. These limited-time offers can include price reductions,...
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Customization

Do you offer gift wrapping or personalized messages for orders?

We apologize, but Massdrop does not currently offer gift wrapping or personalized messages for orders. Our focus is on delivering high-quality...
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Quantity Restrictions

Are there any restrictions on the quantity I can order?

There are no strict restrictions on the quantity you can order on Massdrop. However, certain products may have purchasing limits imposed...
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Out of Stock

What happens if an item I ordered is out of stock?

If an item you ordered on Massdrop is out of stock, there are a few possibilities. Firstly, you may receive an estimated restock date,...
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Help me with my Massdrop customer service issue

Ask any question you have about Massdrop customer service. We will do our best to get you answers right away.
We look to the Massdrop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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