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Massdrop Customer FAQ

Top Answers & How-to Guides

How do I Contact Massdrop Customer Service?

The question we are asked most often is about how to talk to Massdrop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Massdrop customer service, get an answer now.
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Recent Massdrop Customer Questions

Help me with my Massdrop customer service issue

Order Management

How Do I Cancel My Massdrop Order?

Customers can cancel their massdrop orders by contacting customer support. Be clear in your desires and follow the...
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Can I change the shipping address after placing an order?

After placing an order on Massdrop, changing the shipping address depends on the order's status. Modifications might be...
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What happens if an item I ordered is out of stock?

When an ordered item is out of stock on Massdrop, customers will typically be notified via email or their account. They may...
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Returns and Refunds

What is the return policy for Massdrop orders?

Massdrop's return policy generally requires items to be returned in new, unused condition within a specified time frame. Some...
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What if I receive a defective or damaged product?

Customers who receive defective or damaged products from Massdrop should first review the return policy outlined on the...
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Shipping Information

Do you offer international shipping?

Massdrop does offer international shipping, allowing customers worldwide to access deals. Shipping details, such as costs and...
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How long does it take to receive my order?

The delivery timeframe for orders from Massdrop can differ based on various factors, including the product type, shipping...
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Can I combine multiple orders to save on shipping costs?

Massdrop does not allow combining multiple orders for shipping after they have been placed; each order incurs its own shipping...
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Can I track the progress of my shipment?

Yes, it is usually possible to track shipments from Massdrop. Customers receive an email with tracking information after...
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Payment and Discounts

What payment methods are accepted on Massdrop?

Massdrop usually allows various payment methods, including major credit cards like Visa and American Express, as well as...
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Are there any discounts or promotions available?

Massdrop often provides various discounts and promotions, which can be found on their website. These may include time-limited...
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Order Customization

Do you offer gift wrapping or personalized messages for orders?

Massdrop does not provide gift wrapping or personalized messages for orders, focusing instead on quality and competitive...
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Are there any restrictions on the quantity I can order?

Massdrop typically imposes quantity limits on orders to give as many members as possible a chance to buy popular items. These...
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We look to the Massdrop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Massdrop issues reported to GetHuman
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