What should I do if I received a damaged item?

If an individual receives a damaged item from MLB Shop, it is important to take specific steps to resolve the situation efficiently. First, reviewing the return policy outlined on their website is advisable, as it provides essential information regarding returns and exchanges. Typically, MLB Shop allows customers to return items that are damaged or defective. Upon discovering the damage, a buyer should document the issue by taking clear photographs of the item, as this evidence may be needed when processing the return. It is also beneficial to keep the original packaging, as it may be required for the return process. Next, customers should navigate to the Returns section on the MLB Shop's website to follow the outlined procedure for returning damaged merchandise. This often includes filling out a return request form or initiating a return through the online portal. If there are any specific instructions or requirements indicated in the return policy, it is essential to follow those carefully. Once the return is initiated, customers should be aware of the timelines for processing returns and the issuance of refunds or exchanges. For more detailed information regarding returns or specific questions about a damaged item, checking the FAQ section on the MLB Shop website can provide further guidance and clarity on the process.