What should I do if I receive a damaged item?

If a customer receives a damaged item from Shopbop, the first step is to review the return policy outlined on the Shopbop website. The return policy will provide specific instructions on how to handle such situations. Generally, it is advisable to document the damage with photographs and keep all original packaging and paperwork. This documentation may be helpful when processing a return or exchange. Customers are typically encouraged to initiate a return or exchange as soon as possible, as there may be a specific time frame within which a return must be made. It is also important to check if the item is still available for exchange, as stock availability can vary. Customers should navigate to the customer service section of the Shopbop website, where they can find additional information regarding the return process, including any necessary forms or shipping details. If further assistance is required, the website will also contain options for contact information that can provide further support.