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Shopbop Customer FAQ

Top Answers & How-to Guides

What is Shopbop's Phone Number?

The question we are asked most often is about how to talk to Shopbop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Shopbop Customer Questions

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Shipping Information

How long does shipping take?

Shipping duration with Shopbop can differ based on the chosen method and destination. Standard shipping takes about five to...
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Do you offer international shipping?

Shopbop does offer international shipping to many countries, allowing customers outside the U.S. to order items to their...
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Can I track my order?

Customers can indeed track their orders via the Shopbop website. After ordering, confirmation emails are sent with a tracking...
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What is the return process for international orders?

Shopbop has a clear return process for international orders, requiring customers to review their location-specific return...
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Are there any restrictions on shipping to certain countries?

Shopbop does have specific shipping restrictions to certain countries due to various factors, including regulations and customs...
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Product Information

Is there a size guide available?

Shopbop offers a size guide that aids customers in finding the perfect fit for their clothing items, covering various apparel...
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Can I create a wishlist on the Shopbop website?

Yes, Shopbop allows users to create a wishlist to save items for future purchases. This feature helps in tracking favorite...
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What should I do if I receive a damaged item?

When a customer receives a damaged item from Shopbop, it is essential to check the return policy on their website for detailed...
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Ordering and Payment

What payment methods do you accept?

Shopbop accommodates various payment methods, typically including major credit cards, PayPal, and potentially Apple Pay or...
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Can I cancel or modify my order after it has been placed?

Once an order at Shopbop is placed, it is processed quickly, making changes or cancellations difficult. Acting quickly is...
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Does Shopbop offer a price adjustment policy?

Shopbop has a price adjustment policy allowing customers to receive a price change if an item is discounted within seven days...
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Additional Services

Do you offer gift wrapping options?

Shopbop does not provide gift wrapping services, but customers can enhance their gifts creatively using decorative paper or...
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How can I sign up for the Shopbop newsletter?

To subscribe to the Shopbop newsletter, users should go to the Shopbop website and look for the email entry option usually...
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Rewards and Promotions

Do you have a loyalty program?

Shopbop does not have a formal loyalty program but offers various promotions and discounts throughout the year. Subscribing to...
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What is the Shopbop Rewards program?

The Shopbop Rewards program allows loyal customers to earn points for their purchases and activities, which can be redeemed for...
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Are there any discounts or promotions currently available?

Shopbop routinely provides various discounts and promotions that may change frequently. It is advisable to review the...
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We look to the Shopbop issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shopbop issues reported to GetHuman
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