What should I do if I receive a damaged item?

If one receives a damaged item from HBO Shop, the first step is to thoroughly review the return policy provided on the website. Typically, HBO Shop has a process in place to assist customers with damaged products. It is recommended to take clear photographs of the damaged item as evidence, which may be required for any return or exchange process. Following that, customers should look for specific instructions on how to initiate a return or exchange on the HBO Shop website. This often includes filling out a return request form or contacting customer service through the contact information available on the current web page. Customers should ensure that they initiate this process within the time frame outlined in the return policy to guarantee a resolution. This experience can be quite frustrating, but adhering to the established procedures will help ensure that the issue is resolved efficiently.