If Lululemon's gift card balance check tool shows that your card's balance has disappeared, or if the balance won't load at all, you need to fix the problem, whatever it is. Double-check your gift card number and enter it again, check your device's internet connection, tell Lululemon about the problem so the IT department can fix it, and check for signs of theft or hacking.
If you have a Lululemon gift card and want to keep track of its remaining balance, you can use Lululemon's online balance check tool. If you tried using it but found it wasn't working properly, something is wrong with the balance check tool or with your card. You should figure out what the malfunction is, and what you can do about it.
First, if Lululemon's balance check tool works alright but doesn't recognize your gift card, you may have made a typing mistake when you typed in the card number. Check the card number and re-enter it into the balance checker tool. The card number is printed on your physical Lululemon card or located in the delivery email for your digital Lululemon cards.
If the balance check tool simply won't work, a bad internet connection could be the culprit. If you've lost your internet connection, the tool can't get the data it needs from the Lululemon server. Check your device's connection. If the connection is still strong, the Lululemon server is most likely experiencing problems. Wait a few hours for Lululemon's IT department to handle those problems. If it doesn't, Lululemon might not be aware of the issue. Contact a Lululemon representative and tell them about it to get things started.
If the Lululemon balance check tool says there's nothing left on your card when you haven't spent all the money on it, you may be a victim of theft. If your Lululemon card is a physical card, see if it has gone missing. If it has, theft is a likely explanation for the missing balance.
If your Lululemon card is digital, sign in to your Lululemon account and look through your recent transactions. If you see transactions you didn't make with your Lululemon gift card, someone may have gotten hold of your card number or possibly hacked into your account. Create a new Lululemon password to keep the hacker out.
If you believe that theft or hacking is the cause of the problem, you can report it to the police, though the police are unlikely to find and return your money. You also need to report the problem to a Lululemon customer service representative as quickly as possible.
If you have any questions about your Lululemon gift card balance, or if you need to report something, you can talk to a Lululemon customer service representative by phone, chat, or via the help forum.
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