The question we are asked most often is about how to talk to Lulu.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
When will my recently published books be available on Amazon as requested?
The availability of your recently published books on Amazon can take between 6 to 8 weeks after publication. This timeframe allows for processing and distribution. Keep an eye on your account for updates regarding your book's status.
Asked Oct 20, 2025 6:24 PM
how do I change my mailing address
To change your mailing address, log into your Lulu.com account, go to the account settings, and update your address information. This will ensure that all communications and orders are sent to the correct address.
Asked Jul 17, 2025 10:54 PM
I need control of the book I authored; only my publisher, it seems, has an account with you. How should I proceed?
If you're an author whose book was published with Lulu.com by someone else, such as a publishing company or a private individual, it's essential to know that the account holder has control over the book publication. The best step to take in this situation is to contact your publisher and discuss with them any changes or access you desire. They are the ones who hold the account and would need to make adjustments or provide you with access accordingly. As per Lulu.com's policies, control can't be transferred without the account holder's permission.
Asked May 22, 2024 12:39 AM
Can't checkout my cart on Lulu.com
We're sorry to hear you're having trouble checking out at Lulu.com. There are a few reasons this might happen. It could be a problem with your internet connection, web browser settings, or even the items in your cart. The first thing to do is try refreshing the page. If that doesn't work, try to clear your browser’s cache and cookies, then restart your browser and try again. Ensure that your browser is updated to the latest version. Also, double-check the items in your cart, remove any that are causing errors or difficulties. Remember, every product has its own production time which might impact the checkout process.
Asked Apr 10, 2024 2:35 PM
They are selling my ebooks at over $460 on Apple Books
It's possible for eBook prices on retail partner sites like Apple Books to vary due to exchange rates, taxes, and other factors. However, a significant price increase like what you've mentioned seems unusual. It's also important to note that Lulu.com cannot control the prices set by retail partners. If the price discrepancy is significant and consistent across multiple regions, it might be best to review the pricing and distribution settings on your Lulu.com account. If everything seems correct there, you may need to reach out to Apple Books directly, as Lulu might not have the power to alter prices on that platform.
We look to the Lulu.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.