Lulu.com Customer FAQ

If you're an author whose book was published with Lulu.com by someone else, such as a publishing company or a private individual, it's essential to know that the account holder has control over the book publication. The best step to take in this situation is to contact your publisher and discuss with them any changes or access you desire. They are the ones who hold the account and would need to make adjustments or provide you with access accordingly. As per Lulu.com's policies, control can't be transferred without the account holder's permission.

We're sorry to hear you're having trouble checking out at Lulu.com. There are a few reasons this might happen. It could be a problem with your internet connection, web browser settings, or even the items in your cart. The first thing to do is try refreshing the page. If that doesn't work, try to clear your browser’s cache and cookies, then restart your browser and try again. Ensure that your browser is updated to the latest version. Also, double-check the items in your cart, remove any that are causing errors or difficulties. Remember, every product has its own production time which might impact the checkout process.

It's possible for eBook prices on retail partner sites like Apple Books to vary due to exchange rates, taxes, and other factors. However, a significant price increase like what you've mentioned seems unusual. It's also important to note that Lulu.com cannot control the prices set by retail partners. If the price discrepancy is significant and consistent across multiple regions, it might be best to review the pricing and distribution settings on your Lulu.com account. If everything seems correct there, you may need to reach out to Apple Books directly, as Lulu might not have the power to alter prices on that platform.

Unfortunately, once an order is placed on Lulu.com, we aren't able to change the shipping address. This is because as soon as the order is confirmed, it goes into production immediately for fast delivery. If you made an error in the shipping information, we recommend cancelling the order immediately and place a new one with the correct details. Remember to review your information carefully before you finalize your order.

We're sorry to hear about the issue with your order. Lulu.com endeavors to ensure that all books meet the highest standards of quality, and this certainly includes consistency in the printing and binding process. A key part of this is maintaining uniform margins. If the margins in your books are inconsistent, this may indicate a problem in the printing process. We recommend you get in touch directly with Lulu's customer service team to discuss the problem and possible solutions, as they are equipped to handle situations like these and ensure your satisfaction. Thank you very much for bringing this to our attention.