Lulu.com Customer Service Issues

Hello Lulu, I recently tried to place an order for two items by Cathy Buckle: her [redacted] calendar and her latest book of Zimbabwean photos. After selecting the items and clicking "Add to Cart," there was no further information provided regarding my order total or payment details. I am eager to purchase these items but am unsure of the next steps. Could you please clarify the ordering process? I would greatly appreciate your assistance in finalizing my order. Looking forward to hearing from you regarding this matter. Thank you.

I'm having trouble uploading my PDF cover file as the server does not accept it. I resized all pages to 300x300 PPI, but it still says my trim size is unsupported. The message about transparency has me confused. How do I flatten transparencies? Additionally, it mentions my font size should be at least 8pt, not less than 5pt. If I recreate it in Canva with an 8pt font, how can I address these issues? I apologize for my lack of experience in this. Thank you for your assistance. I'm attempting to upload a 36-page devotional created in Canva and saved as a PDF to Lulu.

I am looking to place an order for multiple copies of the following books: ID 1kwyz2knD and ID m8w7kd. For the first book, I have uploaded a new interior version along with the previous cover. I need assistance in moving this order along to the stage where I can finalize it. Regarding the second book, I have uploaded front and back covers but encountered difficulties in the process. I aim to resolve this promptly to proceed with the order. I prefer the safety margin, spine, and wrap area to match the background color of the front cover. Unfortunately, I am unable to access and download the Canva cover template. Thank you, Janet Kaye Oneal.

Yesterday, I ordered two books, the [redacted] Westminster Confession of Faith, from Lulu Press for a total of $[redacted].40. The purchase was made through phone number +[redacted]9. I have not received an order number or email confirmation and I am concerned. My email address linked to the account is [redacted] It's frustrating to be charged for help regarding my order when the payment has already been deducted from my bank account. I urgently need to confirm if my order is being processed.

I recently placed an order with Lulu for my book "What in the World Are You Doing" with the order number USD-[redacted]. However, there seems to be a mistake with the shipping address provided. I would like to make sure that the correct shipping address matches the billing address: [redacted] Crooked Creek Dr. Diamond Bar, CA [redacted]. I have tried multiple times to rectify this issue on the website and have also reached out through messages, but have been unable to correct the error. It's crucial for me to receive confirmation of the updated shipping address as soon as possible. Thank you. -Paul K.

Hello, I am having trouble canceling my account. I never set a password, only used my email. When I try to reset the password, the email with the reset link never arrives. Can you please cancel my account or provide a link to set a password? I have attempted this multiple times without success. If possible, please share a phone number for customer service. Thank you, Stan K.

Hello, I am reaching out about my book, The Hip Hope Dancer, which is listed on your website. I was contacted by an Indigo manager who expressed difficulty in listing my book for distribution. I received an email from your team in [redacted] confirming the globalREACH distribution approval for my book. The manager at Indigo, Pam Estabrook, mentioned that my book, with the ISBN [redacted][redacted], from Lulu.com, should be orderable through Ingram, but it seems there is an issue with availability. She advised following up with Lulu.com for resolution. I appreciate any assistance you can provide in addressing this matter. Thank you. - Dawn Doyle