What should I do if I received a damaged or defective item?

If a customer receives a damaged or defective item from Lilly Pulitzer, they should first carefully review the return and exchange policy outlined on the website. Generally, it is recommended to document the damage by taking photographs, as this can be helpful when processing a return or exchange. The customer should then proceed to initiate a return or exchange through the appropriate channels provided by Lilly Pulitzer, which are often available on the current web page under the returns section. It is important for customers to follow the instructions carefully to ensure a smooth process. In many cases, customers can fill out a return form and provide the necessary information about the order and the item in question. Once the return is approved, the customer can usually receive a replacement item or a refund, depending on their preference. For the most accurate guidance, it is advisable to refer directly to the information provided on the Lilly Pulitzer website regarding defective items and returns.