Kobo Books Customer FAQ

It seems like your books may not have downloaded completely. Try deleting the books from your Kobo device or app and then re-downloading them. Here's how: 1. Open your Kobo Library, find the book you want to delete, and then press the more options button (...) next to the title. 2. Click 'Remove', then 'Remove Download'. This will delete the downloaded copy of the book, not the actual book from your library. 3. To re-download the book, simply find it again in your Kobo Library and click the download or read button. Remember to ensure you have a good internet connection during download. If you're still having issues, try restarting your device or app and try again.

It appears your Kobo eReader might be frozen. We suggest performing a basic reset: 1. Use a paperclip to press the small reset button located near the power switch or at the bottom of your Kobo. 2. If it doesn't restart, keep the power button pressed for about 15-20 seconds or until you see the power light flicker. 3. Release the button, then press and hold once more until your eReader starts. If it's still not working, you may need to perform a factory reset. This will erase all your data, so it is a last resort. To do this, press the power and light buttons simultaneously until the factory reset screen appears, then follow the instructions.

If your Kobo eReader is not turning on or charging, try resetting it first. To do this, find the small hole on the bottom of your Kobo, gently insert a paper clip into it until you feel a click. This will trigger a manual reset. If your eReader still does not charge, check if the charging cable and adapter are working by using them on a different device. If they're functioning okay, your Kobo might have a hardware issue. Remember not to force your Kobo to restart if it's updating as it can cause issues with your software.

Sorry to hear you're experiencing issues with your KOBO Clara HD. Try resetting your device. Here's how to do it: 1. Locate the small hole on the bottom of your device. 2. Gently insert a paperclip, or a similar object, into the hole. 3. Press gently until you feel a click. Your device will power off. 4. Press the power button again to turn on your device. After these steps, your Kobo Clara HD should restart and unfreeze. It's also worth noting that whenever your Kobo Clara HD freezes running out of battery might be the cause, so ensure to keep your device fully charged.

Désolé, mais nous n'avons pas la capacité de gérer les comptes individuels. Cependant, pour réinitialiser votre liseuse KOBO, allez dans "Paramètres", puis "Initialiser" et enfin "Supprimer tous les contenus". Pour réactiver votre compte, visitez le site Web de Kobo et sélectionnez "Mot de passe oublié" pour réinitialiser votre mot de passe. Vous recevrez un email avec les instructions sur l'adresse de courriel associée à votre compte Kobo. Suivez les instructions pour terminer le processus de réinitialisation de votre mot de passe.