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Kmart Customer FAQ

Top Answers & How-to Guides

What is Kmart's Phone Number?

The question we are asked most often is about how to talk to Kmart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Password for Kmart.com?

Online shopping can be fun sometimes but it's a bit of a hassle when you forget your password. Who remembers everything all the...

How can I check my Shop Your Way point balance?

To check your Shop Your Way point balance, visit the Kmart website and log into your account in the Shop Your Way section,...
Ask any question you have about Kmart customer service, get an answer now.

Recent Kmart Customer Questions

I have ordered a digital gift card in error and would like to cancel it

While we strive to accommodate such requests, once a digital gift card has been issued, it is typically non-refundable and cannot be cancelled. This is largely due to the card's value being readily available upon purchase. If you have further concerns or exceptional circumstances, we suggest reaching out to the Kmart customer service team directly to discuss your situation. They may be able to provide alternative solutions, depending on specific circumstances. Please note that their ability to assist may be limited given the nature of digital gift card sales.
Asked Mar 8, 2024 12:51 AM

Help me with my Kmart customer service issue

Account Management

How Do I Reset My Password for Kmart.com?

Online shopping can be fun sometimes but it's a bit of a hassle when you forget your password. Who remembers everything all the...

How can I check my Shop Your Way point balance?

To check your Shop Your Way point balance, visit the Kmart website and log into your account in the Shop Your Way section,...

Order Tracking and Management

How can I track my order?

Customers can track their Kmart orders using the order tracking feature on the Kmart website by entering their order number and...

How do I cancel my order?

To cancel an order with Kmart, customers should visit the Kmart website to access the customer service section, where...

How long does it take for an online order to be delivered?

Delivery times for Kmart online orders can range from three to seven business days for standard shipping, with expedited...

Returns and Refunds

What is Kmart's return policy?

Kmart's return policy generally allows returns within 30 days with a receipt. Without a receipt, a return could lead to store...

Can I return an item without a receipt?

Kmart has specific policies for returning items without a receipt, which can differ by location. Generally, returns may still...

What should I do if I receive a defective item from Kmart?

If a Kmart customer receives a defective item, they should check Kmart's return policy and find their original receipt. They...

Payment and Coupons

What payment methods does Kmart accept?

Kmart provides numerous payment options including major credit cards like Visa and MasterCard, as well as debit cards with...

Can I use coupons when shopping online?

Kmart does permit the use of coupons for online purchases. Customers can apply coupon codes at checkout in the appropriate...

Are there any restrictions on using coupons during sales at Kmart?

Kmart has specific policies regarding coupon usage during sales, usually permitting them on sale items with some exceptions,...

Shipping and Delivery

Do you offer free shipping?

Kmart does have free shipping options, which depend on current promotions, order totals, and delivery availability. Customers...

What are Kmart's handling policies for oversized items?

Kmart's handling policies for oversized items include special shipping fees, potential delivery challenges, and options for...

Rewards and Promotions

What are the benefits of joining the Shop Your Way program?

The Shop Your Way program at Kmart offers members the opportunity to earn points on purchases, access exclusive promotions, and...

What is Kmart's price match policy?

Kmart has a price match policy allowing customers to match a competitor's price on identical items if they are in stock. Proof...

Does Kmart offer a rewards program?

Kmart has a rewards program that allows customers to earn points on eligible purchases, which can be redeemed for future...
We look to the Kmart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kmart issues reported to GetHuman
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