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Just Energy Customer FAQ

Top Answers & How-to Guides

What is Just Energy's Phone Number?

The question we are asked most often is about how to talk to Just Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app for managing my Just Energy account?

Currently, Just Energy does not offer a dedicated mobile app for account management. However, customers can conveniently access...

How can I view my energy usage through Just Energy?

Customers of Just Energy can view their energy usage by logging into their online account on the Just Energy website. Once...
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Recent Just Energy Customer Questions

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Services Offered

What services does Just Energy provide?

Just Energy offers varied energy services such as electricity and natural gas for homes and businesses, with a focus on...
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Are there any renewable energy options available with Just Energy?

Just Energy provides various renewable energy options, allowing customers to choose green energy sources like wind, solar, and...
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What types of home services does Just Energy offer?

Just Energy specializes in electricity and natural gas services for homes, offering fixed and variable-rate plans. They also...
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Billing and Payments

What are the available payment options?

Just Energy offers multiple payment methods, including online options like credit or debit cards and automated payments....
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How is my bill calculated with Just Energy?

Just Energy determines your bill by assessing your energy use in kilowatt-hours, your selected rate plan, and additional fees....
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What should I do if I am having difficulty paying my bill?

If facing challenges with bill payments to Just Energy, reviewing billing statements for accuracy is crucial. Options like...
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Moving and Transfers

Can I transfer my Just Energy service when I move?

Transferring a Just Energy service during a move is usually possible and depends on the new location and current service type....
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What happens if I want to cancel my Just Energy service?

To cancel Just Energy service, customers should notify the company via the customer portal or by phone. It is crucial to...
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Are there any penalties for canceling my Just Energy contract early?

Just Energy contracts often have early termination fees, which vary based on individual agreements and remaining term....
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Account Management

Is there a mobile app for managing my Just Energy account?

Currently, Just Energy does not offer a dedicated mobile app for account management. However, customers can conveniently access...
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How can I view my energy usage through Just Energy?

Customers of Just Energy can view their energy usage by logging into their online account on the Just Energy website. Once...
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Rewards and Loyalty

What are the benefits of choosing a fixed-rate plan?

Choosing a fixed-rate plan with an energy provider like Just Energy has many advantages, including price stability, which keeps...
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Are there any loyalty programs available with Just Energy?

Just Energy has various loyalty programs and incentives for customers, which may include rewards for on-time payments,...
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Customer Support

What are the steps to report an outage?

To report an outage to Just Energy, customers should first determine if the issue affects only their home or the neighborhood....
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Can I schedule a service appointment online?

Just Energy usually provides online account management options, including the ability to schedule service appointments....
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We look to the Just Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Just Energy issues reported to GetHuman
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