© GetHuman Inc.

Journeys.com Customer FAQ

Top Answers & How-to Guides

What is Journeys.com's Phone Number?

The question we are asked most often is about how to talk to Journeys.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To change account information on Journeys.com, users must log in and navigate to "My Account" or "Account Settings" to edit...

How can I find a store location near me?

To locate a nearby Journeys store, one can utilize the store locator available on Journeys.com. By entering your zip code or...
Ask any question you have about Journeys.com customer service, get an answer now.
Contact Journeys.com customer service

Recent Journeys.com Customer Questions

Help me with my Journeys.com customer service issue

Order Tracking and Management

How do I track my order?

Customers can track their order from Journeys.com by visiting the official website and accessing the order tracking section. By...
Read more

Can I return or exchange an item?

Journeys.com allows customers to return or exchange items purchased online or in-store within a specific timeframe, provided...
Read more

Can I cancel my order?

The ability to cancel an order with Journeys.com varies based on its current status. If the order has not been processed,...
Read more

Account and Store Information

How do I update my account information?

To change account information on Journeys.com, users must log in and navigate to "My Account" or "Account Settings" to edit...
Read more

How can I find a store location near me?

To locate a nearby Journeys store, one can utilize the store locator available on Journeys.com. By entering your zip code or...
Read more

Payment and Discounts

What are the accepted payment methods?

Journeys.com allows various payment methods, including major credit cards, PayPal, and possibly debit cards. Customers can also...
Read more

Are there any discounts or promotions available?

Journeys.com commonly provides various discounts and promotions throughout the year, which may include seasonal sales and...
Read more

Shipping and Delivery

How long does shipping take?

Shipping durations for orders from Journeys.com depend on factors like shipping method and destination. Standard shipping in...
Read more

Do you offer international shipping?

Journeys.com does not provide direct international shipping, but overseas customers can opt for package forwarding services....
Read more

Return and Exchange Policies

What is your return policy?

Journeys.com allows returns of unworn items within thirty days of purchase, requiring original condition with tags. Customers...
Read more

What is your sizing chart?

Journeys.com offers a sizing chart that aids customers in selecting the appropriate shoe size for men, women, and children. The...
Read more

Loyalty Program

Do you have a loyalty program?

Journeys.com features a loyalty program called Journeys Rewards, allowing customers to accumulate points with every purchase...
Read more

How can I participate in the loyalty program?

To join the loyalty program at Journeys.com, customers must sign up online or in-store, creating an account with basic...
Read more

Products and Services

What materials are used in your shoes?

Journeys.com utilizes a variety of materials in their footwear, including leather, synthetic leather, canvas, and mesh for...
Read more

Can I order items that are out of stock?

Journeys.com generally does not permit ordering items that are out of stock since they emphasize selling only available...
Read more

Do you offer gift cards?

Journeys.com does provide gift cards, which give customers the freedom to choose their desired footwear and accessories, and...
Read more
We look to the Journeys.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Journeys.com issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!