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Joules.com Customer FAQ

Top Answers & How-to Guides

What is Joules.com's Phone Number?

The question we are asked most often is about how to talk to Joules.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Returns and Exchanges

What should I do if I receive a faulty or incorrect item?

If a customer receives a faulty or incorrect item from Joules.com, they should first inspect the item, gather their order...
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What is Joules' return policy?

Joules offers a return policy that allows items to be returned within thirty days for a refund or exchange, provided they are...
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Can I cancel or change my order after it has been placed?

Upon placing an order on Joules.com, customers can only change or cancel it quickly if it has not yet been dispatched. If it...
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What is the process for exchanging an item at Joules?

Exchanging an item at Joules involves reviewing the exchange policy on their website for specific conditions. Customers must...
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Payments and Discounts

What payment methods do you accept?

Joules.com offers various payment methods, including major credit and debit cards like Visa, Mastercard, and American Express,...
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Are there any discounts or promotions available on Joules.com?

Joules.com offers various discounts and promotions, including seasonal sales and exclusive offers for newsletter subscribers....
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Are there any loyalty programs or memberships at Joules?

Joules features a loyalty program known as "Joules Rewards," which enables customers to accumulate points from purchases for...
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Shipping and Tracking

Can I track my order?

Customers can track their orders from Joules.com after dispatch, utilizing a tracking link or number provided in an email. They...
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How long does shipping take?

Shipping times with Joules.com depend on the delivery method and destination. Generally, UK standard delivery is about three to...
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Do you offer international shipping?

Joules.com provides international shipping to many countries, enabling access to their clothing and accessories. Customers are...
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Product Information

Do you have a size guide for your clothing?

Joules.com offers a detailed size guide to help customers find their ideal fit. It includes measurements for various sizes,...
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How can I check the availability of specific items on Joules.com?

To find specific items on Joules.com, customers can use the search bar on the homepage or browse through categories like...
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What are the care instructions for Joules' clothing items?

Joules emphasizes caring for their clothing to enhance durability. Each item includes care labels detailing washing, drying,...
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Additional Services

Do you offer gift wrapping services for orders?

Joules.com currently does not offer gift wrapping for online orders. However, their stylish packaging enhances the gifting...
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Is it possible to create a wishlist on Joules.com?

Yes, Joules.com provides a wishlist feature that allows customers to compile a list of preferred items for future purchases or...
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How can I receive updates about new products or sales from Joules?

To stay updated on new products and sales from Joules, customers can sign up for the website's newsletter using their email....
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We look to the Joules.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Joules.com issues reported to GetHuman
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