What should I do if I receive a faulty or incorrect item?

If a customer receives a faulty or incorrect item from Joules.com, it is important for them to take the appropriate steps to resolve the issue. First, they should carefully inspect the item to confirm the fault or the discrepancy. After that, the customer ought to ensure they have their order details at hand, including the order number and any relevant information about the item in question. Next, it is advisable for the customer to review the returns and exchanges policy on the Joules website. The policy will provide essential information regarding how to proceed in these situations, including whether the customer is eligible for a refund, exchange, or replacement. Typically, customers are encouraged to return the item within a specific timeframe and may need to complete a return form, which often includes details about the reason for the return. Finally, the customer should follow the guidelines provided for returning the item, such as packaging it securely and using the appropriate return shipping method. If assistance is needed, the Joules website usually has contact information for customer service, which can provide additional support and guidance on the returns process.