Updated September 30, 2025

Indochino.com Customer FAQ

Recent Indochino.com Customer Questions

Help me with my Indochino.com customer service issue

Order Tracking and Issues

How do I track the status of my order?

To track an order with Indochino, customers should visit the official website and locate the order tracking section. They need...

What should I do if there is an issue with my order?

Customers with issues regarding orders from Indochino.com should first review their order confirmation email for essential...

How long does it take to receive my order?

The duration for receiving an Indochino order varies. Typically, custom garments take four to six weeks for production,...

Can I cancel or change my order after it has been placed?

Indochino.com allows order changes or cancellations, but timing is crucial. Customers should act quickly, as changes are...

Can I exchange an item for a different size or color?

Indochino allows exchanges for different sizes or colors, provided items are unworn and have tags attached. Customers can find...

What are the available payment options?

Indochino provides various payment methods, including major credit cards like Visa, MasterCard, American Express, and Discover,...

Do you offer international shipping?

Indochino provides international shipping to numerous countries, enabling customers worldwide to access their tailored...

What is your return policy?

Indochino's return policy allows a thirty-day return for non-custom items in unworn condition and outlines adjustments for...

Do you offer alterations services?

Indochino provides alteration services, allowing customers to modify their custom suits for an ideal fit after delivery....

What should I bring to my fitting appointment?

When attending a fitting with Indochino, it is important to bring comfortable, fitted clothing, such as a basic T-shirt and...

Can I order a suit with customizations?

Indochino allows customers to design suits with numerous personalization options, including fabric, color, lapel types, and...

What is the difference between bespoke and made-to-measure?

Bespoke clothing is made entirely from scratch, tailored to individual measurements and preferences, involving multiple...

What if I have a specific request for a special event suit?

Indochino offers tailored customization for suits designed for special events, allowing choices in fabric, color, and style....

Can I create a custom design for my suit or shirt?

Indochino allows you to fully customize suits and shirts by selecting from various fabrics, colors, and design features like...

What fabrics are available for suits and shirts?

Indochino presents a wide variety of fabrics for both suits and shirts, including wool, linen, cotton, and luxurious blends....

Are there specific care instructions for my custom garments?

Indochino emphasizes the importance of proper care for custom garments to preserve their quality. Generally, these items should...

Do you offer fashion consultation services?

Indochino does provide fashion consultation services, focusing on personalized experiences to help customers choose styles,...

Can I schedule a fitting at a location other than a showroom?

Indochino mainly offers fittings at their showrooms to ensure a high-quality experience with professional assistance. However,...

What is the size range for your suits and shirts?

Indochino provides a wide range of sizes for both suits and shirts, catering to various body types. Suits start from smaller...

We look to the Indochino.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Indochino.com issues reported to GetHuman

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