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Can I cancel or change my order after it has been placed?

Asked 2 years ago
Indochino.com provides options for customers who wish to change or cancel their orders after placement, though the process may depend on the status of the order. Typically, if a customer needs to make changes or cancel an order, it is advisable to do so as soon as possible, ideally within a short time frame after the order has been placed. Once production begins on a custom item, options to make changes may be limited. The customer may have the ability to modify specific details such as measurements, fabric, or design elements, but it is essential to check the timeline for when such changes can be made. If a customer decides to cancel the order, it is vital to review the cancellation policy that Indochino.com has in place, as terms may vary depending on product type and order stage. For the most accurate and up-to-date information regarding specific orders, including potential changes or cancellations, customers are encouraged to visit the current website, where detailed guidelines and contact information can typically be found. Understanding these policies can help ensure that customers have a satisfactory experience with their bespoke garments.
Answered Sep 30th 2025

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