Indochino.com Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Indochino.com customer service, archive #1. It includes a selection of 2 issue(s) reported June 11, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Issues with Suit Purchase
Hello,
I recently received the suit I ordered from your store. Regrettably, I have encountered two significant problems with the suit. Firstly, the cuffs are too short, and considering the functioning buttons, the adjustments may be challenging and costly, estimated at around $[redacted] to $[redacted]. Secondly, there is a noticeable collar roll, possibly due to the suit's shoulders not being broad enough for me. Rectifying this issue could cost approximately $[redacted].
I have attached photos displaying the mentioned problems for your reference. I am reaching out to discuss how we can address these issues. Considering the potential tailor fees, they are approaching the value of the suit itself. If we cannot find a resolution to ensure the proper fit of the suit, I may need to request a full refund.
Thank you,
Eric Hansen, Ph.D.
Reported by GetHuman4939695 on четверг, 11 июня 2020 г., 12:58
Hello Indochino Support,
I'm Wendell Felder, and I've placed an order for 3 suits with order number [redacted]9. I would like to include two rounded eight-button vests for the Sheringham Windowpane Blue Suit and the Sheringham Windowpane Blue Suit. Could you please advise on how I can proceed with payment for the vests as I omitted them from my original purchase unintentionally? Thank you.
Reported by GetHuman5514421 on среда, 2 декабря 2020 г., 18:55
Help me with my Indochino.com issue