Ice.com Customer FAQ
Top Answers & How-to Guides
What is Ice.com's Phone Number?
The question we are asked most often is about how to talk to Ice.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ice.com customer service, get an answer now.
Order Tracking
How do I track my order?
To track your order, simply log into your Ice.com account and navigate to the "Order Status" section. There, you will be able to view...
Promo Codes
How do I apply a promo code?
To apply a promo code on Ice.com, simply proceed to the checkout page and locate the designated field for entering promo codes. Enter...
Returns
What is your return policy?
Our return policy at Ice.com is simple and customer-friendly. We offer a 30-day hassle-free return period, starting from the date of...
Order Changes
Can I cancel or change my order?
Yes, you can cancel or change your order at Ice.com within a specified time frame. If you wish to cancel or make changes to an order,...
Shipping Time
How long does shipping take?
At Ice.com, we strive to deliver your order as swiftly as possible. Our shipping times typically range between 3 to 7 business days,...
Warranty
What is your warranty policy?
At Ice.com, we take pride in the quality and longevity of our products. To guarantee your satisfaction, we offer a generous warranty...
Gift Wrapping
Do you offer gift wrapping?
Yes, we offer gift wrapping services for purchases made on our website. You can easily add gift wrapping to your order during the checkout...
Help me with my Ice.com customer service issue
Ask any question you have about Ice.com customer service. We will do our best to get you answers right away.
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