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Ice.com Customer FAQ

Top Answers & How-to Guides

What is Ice.com's Phone Number?

The question we are asked most often is about how to talk to Ice.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Ice.com customer service, get an answer now.
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Recent Ice.com Customer Questions

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Order Tracking

How do I track my order?

Ice.com customers receive an email confirmation with tracking information after placing an order, which includes a tracking...
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Can I cancel or change my order?

Customers usually have a limited timeframe to cancel or change their orders with Ice.com. Once an order is processed for...
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How long does shipping take?

Shipping duration at Ice.com can vary based on the chosen method and location. Standard shipping generally takes five to seven...
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Do you offer international shipping?

Ice.com provides international shipping to a variety of countries, but eligibility can change. Customers should review the...
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Payment and Discounts

How do I apply a promo code?

To use a promo code on Ice.com, shoppers should add items to their cart and find the promo code entry area. Enter the code...
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What payment methods do you accept?

Ice.com provides various payment options, primarily accepting major credit cards like Visa, MasterCard, Discover, and American...
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Are there any discounts for bulk orders?

Ice.com does offer discounts for bulk orders, but specifics can differ. Customers are encouraged to check the website for...
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Are there options for paying in installments?

Ice.com offers flexible payment methods, including potential third-party financing options for customers wishing to pay in...
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Returns and Warranty

What is your return policy?

Ice.com allows returns within about thirty days of purchase for unworn, undamaged items in original packaging, though...
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What is your warranty policy?

Ice.com provides a warranty that generally covers manufacturing defects in their jewelry but excludes normal wear, accidents,...
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Personalization and Consultations

Can I engrave or personalize my item?

Ice.com provides opportunities for personalization and engraving on selected jewelry items, allowing customers to enhance the...
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Do you offer gift wrapping?

Ice.com usually provides various gift wrapping options to improve the presentation of their jewelry. Availability and costs may...
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Can I schedule a virtual appointment with a jewelry consultant?

Ice.com does not generally provide virtual appointments with jewelry consultants. However, there are various online resources...
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Jewelry Information

What types of jewelry does Ice.com specialize in?

Ice.com boasts a wide selection of jewelry, including fine pieces like necklaces, earrings, bracelets, and rings, focusing on...
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Do you provide care instructions for jewelry purchased from Ice.com?

Ice.com offers care instructions for jewelry to help maintain its appearance and longevity. The recommendations include storing...
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We look to the Ice.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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