Ice.com Customer Service Issues

I recently placed an order with ice.com for my upcoming wedding anniversary party on February 27. Unfortunately, the package I received was damaged, and an item was missing. After struggling to find their customer service phone number, I emailed the pictures of the broken package to them. The manager, April, assured me she would handle the issue, but it's been two months, and I have not received my refund. My husband and I are experiencing a lot of stress over this situation, especially since he advised against ordering from this website. Customer service, specifically Kristen, suggested a replacement ring, but I am adamant about getting my money back instead. I have all the necessary evidence and will take further action if my refund is not processed promptly.