What is your return policy?

Our return policy at Ice.com is simple and customer-friendly. We offer a 30-day hassle-free return period, starting from the date of delivery. If you are not completely satisfied with your purchase, you can return it within this timeframe for a full refund or exchange. All items must be in unused condition and accompanied by the original packaging and any applicable certificates. Please note that personalized or engraved items, as well as clearance items, are not eligible for return unless they have manufacturer defects. We recommend contacting our customer service for a return authorization and further instructions. Once your return is received and inspected, we will process it promptly, and your refund will be issued within a few business days. At Ice.com, we strive to ensure your satisfaction with every purchase.