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Horizonhobby.com Customer FAQ

Top Answers & How-to Guides

What is Horizonhobby.com's Phone Number?

The question we are asked most often is about how to talk to Horizonhobby.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you have a loyalty program or rewards program for customers?

Yes, at Horizon Hobby, we value our loyal customers and offer a rewards program called "Horizon Rewards" as a way to show our appreciation....
Ask any question you have about Horizonhobby.com customer service, get an answer now.

Recent Horizonhobby.com Customer Questions

What is the best glue to assemble a Plastic Airplane

The best type of glue to use for assembling a plastic model airplane can vary depending on the model, but typically, polystyrene cement (also known as model cement) is the most commonly used adhesive. This cement acts by melting the plastic slightly, allowing the parts to fuse together as the glue dries. It ensures a strong and durable bond. Always use it sparingly and in a well-ventilated area, as it is quite strong. Some smaller and more precise model parts may benefit from the use of super glue instead. As always, be sure to follow the specific instructions provided with your model kit.
Asked Feb 29, 2024 5:22 PM

Help me with my Horizonhobby.com customer service issue

Returns and Exchanges

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product from Horizon Hobby, please contact our customer service team as soon as possible to report...

What is the return policy?

Our return policy at Horizonhobby.com is designed to provide you with a hassle-free experience. If you are not completely satisfied...

Order Management

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed on Horizonhobby.com. We understand that circumstances can change or you may...

How long does it take for my order to be delivered?

At Horizonhobby.com, we strive to deliver your order in a timely manner. The delivery time may vary depending on factors such as the...

Can I track the status of my order?

Yes, you can easily track the status of your order on Horizonhobby.com. Once your order is placed, you will receive a confirmation...

Shipping

Do you offer international shipping?

Yes, Horizon Hobby offers international shipping to customers around the world. We understand that remote-controlled models and hobby-grade...

Payment

What payment methods do you accept?

At Horizonhobby.com, we offer a variety of convenient payment methods to ensure a seamless shopping experience. We accept all major...

Promotions

Are there any discounts or promotions available?

Yes, Horizon Hobby frequently offers discounts and promotions to provide value to our customers. These discounts can be found on our...

Warranty

Do you offer a warranty on your products?

Yes, Horizon Hobby offers a warranty on its products. We are committed to ensuring customer satisfaction and stand behind the quality...

Product Compatibility

Are Horizon Hobby products compatible with other brands?

Yes, Horizon Hobby products are designed to be compatible with other brands within the RC (remote control) industry. Horizon Hobby...

Customer Programs

Do you have a loyalty program or rewards program for customers?

Yes, at Horizon Hobby, we value our loyal customers and offer a rewards program called "Horizon Rewards" as a way to show our appreciation....
We look to the Horizonhobby.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Horizonhobby.com issues reported to GetHuman
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