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Horizonhobby.com Customer FAQ

Top Answers & How-to Guides

What is Horizonhobby.com's Phone Number?

The question we are asked most often is about how to talk to Horizonhobby.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Horizonhobby.com customer service, get an answer now.

Recent Horizonhobby.com Customer Questions

What is the best glue to assemble a Plastic Airplane

The best type of glue to use for assembling a plastic model airplane can vary depending on the model, but typically, polystyrene cement (also known as model cement) is the most commonly used adhesive. This cement acts by melting the plastic slightly, allowing the parts to fuse together as the glue dries. It ensures a strong and durable bond. Always use it sparingly and in a well-ventilated area, as it is quite strong. Some smaller and more precise model parts may benefit from the use of super glue instead. As always, be sure to follow the specific instructions provided with your model kit.
Asked Feb 29, 2024 5:22 PM

Help me with my Horizonhobby.com customer service issue

Order Issues

What should I do if I receive a damaged or defective product?

If a damaged or defective product is received, inspect it thoroughly and photograph any issues. Review Horizon Hobby's return...

What is the return policy?

Horizon Hobby's return policy allows returns within thirty days of receipt for unused items in original packaging, but some...

Can I cancel my order after it has been placed?

The ability to cancel an order with Horizonhobby.com typically depends on their policies and whether it has been processed or...

Can I track the status of my order?

Customers can track the status of their orders from Horizonhobby.com through a confirmation email that includes an order number...

Shipping and Delivery

Do you offer international shipping?

Horizonhobby.com does provide international shipping to customers outside the U.S., offering various shipping options based on...

How long does it take for my order to be delivered?

Delivery times for orders from Horizonhobby.com depend on several factors, such as the chosen shipping method, destination, and...

Payment and Discounts

What payment methods do you accept?

Horizonhobby.com accepts various payment methods, including major credit cards, PayPal, and sometimes company-issued gift...

Are there any discounts or promotions available?

Horizonhobby.com offers various discounts and promotions, including seasonal sales and special deals during events like Black...

Do you have a loyalty program or rewards program for customers?

Horizonhobby.com currently does not have a formal loyalty or rewards program, but it frequently runs promotions and special...

Product Information

Do you offer a warranty on your products?

Horizonhobby.com provides warranties for many products, typically covering defects and lasting from 30 days to several years....

Are Horizon Hobby products compatible with other brands?

Horizon Hobby products may be compatible with other brands, but this depends on the specific item and its components. Many...

What types of products do you offer at Horizon Hobby?

Horizon Hobby provides a wide array of hobby products, especially focusing on radio-controlled equipment such as vehicles,...

Support and Maintenance

How can I find replacement parts for my Horizon Hobby products?

To find replacement parts for Horizon Hobby products, visit their website and explore the individual product pages or use the...

Do you provide product support or tutorials?

Horizonhobby.com offers a variety of resources for product support and tutorials, including manuals, instructional videos, and...

What is the best way to maintain my Horizon Hobby products?

To keep Horizon Hobby products in top shape, regular cleaning, securing electrical connections, lubricating moving parts,...
We look to the Horizonhobby.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Horizonhobby.com issues reported to GetHuman
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