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Hermes.com Customer FAQ

Top Answers & How-to Guides

What is Hermes.com's Phone Number?

The question we are asked most often is about how to talk to Hermes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the cost of shipping with Hermes.com?

The cost of shipping with Hermes.com depends on several factors such as the destination, weight, and size of the package. To accurately...
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Tracking Parcel

How do I track a Hermes parcel?

Waiting for your delivery and need to know exactly where it is. Here's how you track your Hermes delivery to guarantee a perfect delivery...
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Can I track my Hermes parcel using a mobile app?

Yes, you can easily track your Hermes parcel using the Hermes mobile app. The app provides a convenient way to monitor the status and...
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Reporting Lost Items

How do I report a lost or missing item to Hermes.com?

If you lose a package or discover an item missing during delivery by Hermes (now Evri), contact the company promptly. Recipients can...
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Missed Delivery

What happens if I miss a Hermes delivery?

When you miss a delivery, you need to know your rights as a consumer to ensure that you aren't charged again for delivery. Make sure...
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Pickup Issue

What do I do if my item wasn't picked up by Hermes?

If your item wasn't picked up by Hermes, you'll want to follow these specific steps to ensure that your package is picked up and you...
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Address Change

How do I change the delivery address on my Hermes.com order?

If you need to change the delivery address on your Hermes.com order, you want to be very careful be for you do so to ensure delivery....
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Delivery Time

How long does it take for a Hermes parcel to be delivered?

The delivery time for a Hermes parcel typically depends on the service chosen. For standard delivery within the UK, it usually takes...
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Delivery Date Change

Can I change the delivery date for my Hermes parcel?

Yes, you can change the delivery date for your Hermes parcel. At Hermes, we understand that circumstances may change, and we strive...
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Delivery Options

What are the delivery options available on Hermes.com?

At Hermes.com, we offer multiple delivery options to provide you with flexibility and convenience. Our standard delivery option ensures...
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International Shipping

Does Hermes.com offer international shipping?

Yes, Hermes.com offers international shipping to various countries worldwide. Customers can enjoy the convenience of shopping from...
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Weight Limit

Is there a weight limit for Hermes parcels?

Yes, there is a weight limit for Hermes parcels. The maximum weight allowed for a parcel depends on the type of service you have selected....
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Item Restrictions

Are there any restrictions on items that can be delivered through Hermes.com?

Yes, there are certain restrictions on the items that can be delivered through Hermes.com. Prohibited items include dangerous goods,...
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Signature Request

Can I request a signature upon delivery for my Hermes parcel?

Yes, customers have the option to request a signature upon delivery for their Hermes parcel. During the checkout process, customers...
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Shipping Cost

What is the cost of shipping with Hermes.com?

The cost of shipping with Hermes.com depends on several factors such as the destination, weight, and size of the package. To accurately...
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Help me with my Hermes.com customer service issue

Ask any question you have about Hermes.com customer service. We will do our best to get you answers right away.
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