© GetHuman Inc.

Gold's Gym Customer FAQ

Top Answers & How-to Guides

How do I Contact Gold's Gym Customer Service?

The question we are asked most often is about how to talk to Gold's Gym customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Gold's Gym customer service, get an answer now.

Recent Gold's Gym Customer Questions

How do I cancel my gym membership

To cancel your Gold's Gym membership, you typically need to visit the gym location where you signed up or check with the membership services team. It's important to review the terms of your membership agreement, as there may be specific cancellation policies and requirements to follow. If applicable, ensure you complete any necessary forms and understand any fees that may be associated with cancellation.
Asked Sep 12, 2024 1:28 AM

how do I cancel my membership to Gold's Gym

To cancel your membership at Gold's Gym, you typically need to provide written notice. Make sure to check the specific terms and conditions of your membership for detailed instructions. It may also be helpful to contact your local Gold's Gym for assistance.
Asked Aug 5, 2024 4:39 PM

how to replace the belt on a golds gym power spin 290

To replace the belt on a Gold's Gym Power Spin 290, first, remove the screws from the motor cover and take off the cover. Then, loosen the tension on the rear roller and remove the belt from the rollers and the motor pulley. Once the belt is off, slide the replacement belt onto the rollers and motor pulley. Afterward, adjust the tension on the rear roller until the belt is snug but not too tight. Lastly, reinstall the motor cover and tighten the screws. Make sure to turn off and unplug your machine before starting any repair works for safety reasons.
Asked May 2, 2024 10:09 PM

Account went to collections want to pay it off

It's great to hear that you're eager to clear your account balance with Gold's Gym! You should reach out directly to the collections agency that contacted you. They generally provide a phone number and payment options in their initial contact. Always remember, once you've settled your account, to request a written statement indicating that your debt has been paid in full. Please do not send any payments directly to Gold's Gym, as they no longer own the debt once it's passed on to collections.
Asked Mar 13, 2024 7:29 PM

I need help with a billing issue in order to get a refund

We recommend reaching out directly to the Gold's Gym location where your membership is based for help with billing issues. The staff there will be able to check your account details and guide you through their particular refund policy and process. It might also be helpful to have your membership ID and relevant payment receipts ready to share with them to expedite the process.
Asked Mar 8, 2024 7:41 PM

Help me with my Gold's Gym customer service issue

Membership Options

What are the membership options available at Gold's Gym?

Gold's Gym provides various membership plans to suit different needs, including basic access to facilities, premium options...

Can I use my membership at any Gold's Gym location?

Membership accessibility at Gold's Gym often depends on the type you have. Generally, national memberships permit access to...

Are personal training sessions included in the membership fee?

Typically, personal training sessions at Gold's Gym are not included in the standard membership fee and usually come at an...

Is there a cancellation fee for terminating my membership?

The cancellation fee for membership at Gold's Gym depends on the specific plan and terms agreed upon at enrollment. Early...

Does Gold's Gym offer corporate or group membership discounts?

Gold's Gym often provides options for corporate or group membership discounts, varying by location and their specific policies....

Are there any membership specials or limited-time offers?

Gold's Gym regularly features a variety of membership promotions and limited-time offers to attract new and maintain existing...

Facility Information

What are the operating hours of Gold's Gym?

The hours of Gold's Gym can differ by location, generally opening around 5:00 AM and closing between 10:00 PM and 11:00 PM on...

What amenities are available at Gold's Gym?

Gold's Gym provides a variety of amenities including advanced fitness equipment, group classes, spacious locker rooms, personal...

Does Gold's Gym have specialized equipment for rehabilitation?

Gold's Gym emphasizes general fitness but some locations may have equipment suitable for rehabilitation, such as resistance...

Classes and Training

Are group fitness classes included in the membership?

Gold's Gym offers various group fitness classes that might be included in certain memberships, but this can differ by...

What types of personal training packages are available?

Gold's Gym provides various personal training options to meet members' unique fitness goals, including one-on-one sessions and...

Does Gold's Gym offer nutrition counseling?

Gold's Gym often provides wellness services like nutrition counseling, but availability can differ by location. Members may...

What are the specific group class schedules available?

Gold's Gym provides a variety of group classes, including muscle conditioning, yoga, and high-intensity workouts, but schedules...

Guest and Youth Policy

Are there any age restrictions for joining Gold's Gym?

Gold's Gym has age requirements that can differ by location. Generally, individuals need to be at least eighteen to join...

What is the guest policy at Gold's Gym?

Gold's Gym has a guest policy that permits non-members to access the facilities for a short time through day passes, which may...

Can I bring a guest to Gold's Gym with me?

Gold's Gym usually allows members to bring guests, but policies differ by location. Typically, guests can visit a limited...

Are there youth programs available at Gold's Gym?

Gold's Gym does indeed provide youth programs focused on fitness and health for children and teenagers, featuring classes and...

Initial Visit Guidance

What should I bring with me on my first visit to Gold's Gym?

For a first visit to Gold's Gym, one should bring a valid ID for membership verification, appropriate workout clothes and...

What is the process for freezing my membership?

Freezing a membership at Gold's Gym generally requires members to understand their agreement's terms, then contact their local...
We look to the Gold's Gym issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gold's Gym issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!