How Do I Recover a Hacked Gemini Account?

Despite all the precautions, it is still possible for online accounts to be compromised. If you discover your Gemini account has been hacked, you want to take immediate steps to protect your information and money, and you want to regain access to your account as quickly as possible. How do you recover your Gemini account if it has been hacked? You can get more information on Gemini account security by contacting customer support here, and below are ways to recover your account.

Recovering a Hacked Gemini Account

If you discover or suspect your Gemini account has been hacked, it's important to take action right away. The quicker you take action, the less loss you will suffer at the hands of cybercriminals. If your account has been hacked, do the following immediately:

1. Open Gemini's website on your browser.
2. Click on "Support Center" at the bottom of the page.
3. Select "What action should I take if my account is compromised?" under "Enhanced Account Security."
4. Click "here" in the article.
5. Choose "Fraudulent Activity" from the options on the left-hand side of your screen.
6. Enter the email address you used to open and register your account.
7. Select the best option from the drop-down menu that describes your issue. Options include:
   • "My account is compromised."
   • "I do not recognize the device sign in."
   • "I did not create this account."
   • "I believe I am a victim to a scam."
8. Restate the option you selected as the reason for reaching out to customer support in the Subject line.
9. Type in the details of how your account was compromised in the "Details of your request" box. Include as much information as possible such as dates/times of fraudulent activity/transactions, alerts or notifications you received and any other relevant information. Also, include your phone number in this section.
10. Attach any files/documentation (such as identification) to support your fraud report and confirm your identity.
11. Click "Submit."

Gemini customer support will reach out to you via email with the next steps to take. You can freeze your account to prevent any further loss as well.

Notice Regarding Email Address

If you need to contact Gemini from an email different from the one you used to open/register your account, let customer support know this in the "Details of your request" section. Also include the email address you used to open the account. Providing this information will prevent delays in securing your account and locating your information.

Contacting Gemini immediately when you notice your account has been hacked will help you protect your assets and regain access as quickly as possible. For more information on Gemini account security, contact customer support here.