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How Do I Close My Account on Gemini?

Closing your Gemini account can be accomplished online in a few steps. Make sure all ACH transactions have cleared and all funds have been transferred out of your Gemini account, and you have a zero balance. Log into your account and follow the hyperlink under "Profile Settings" to close. You can also email Gemini customer support for assistance.

Dec 9, 2022

Gemini is an online exchange for dealing in cryptocurrency. However, you may be considering switching exchanges or getting out of crypto altogether. What steps do you take next? How do you close your account on Gemini? You can learn more about Gemini accounts by contacting user support here, and below are things you can do to close your account.

How To Close Your Gemini Account

Currently, Gemini allows you to close your account using the mobile browser on your phone or your computer browser. It does not support account closure via the app at this time.

Important Information About Closing Your Account

There are also certain conditions that must be met before you can close your account. These include:

  1. All account balances must be zero (0) before you can close your account.
  2. If you have pending ACH transactions, you must wait five (5) business days for these to clear so you can request a withdrawal of the funds.

Closing Steps

To close your account, complete the steps outlined below:

  1. Open Gemini in your browser and log into your account.
  2. Go to "Profile Settings Page."
  3. At the bottom of the page, under "Account Closure" select "Close Your Gemini Account."
  4. Type "CLOSE" in all caps to complete the process.
  5. When you wish to return to Gemini and want to reopen your account, you can email user support for assistance in account restoration.

Email Request

If you are unable to close your account through the website, you can email Gemini directly at support@gemini.com for assistance. When drafting your email, include the following information:

  1. In the subject line type "Account Closure."
  2. Your full legal name (as shown on your government-issued identification).
  3. Your Gemini account number.
  4. Email address associated with your account (include this in the body of the email even if you are emailing Gemini from the linked account).
  5. Request for the account to be closed.
  6. Customer support will get back to you via email letting you know when your account is closed or if additional information or action is required to close the account.

You can close your Gemini account online through the exchange website. For more information or assistance, contact Gemini user support here.

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