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GameFly Customer FAQ

Top Answers & How-to Guides

What is GameFly's Phone Number?

The question we are asked most often is about how to talk to GameFly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a Refund from GameFly?

GameFly is a great way to rent video games and movies. However, to be eligible for a refund, you must meet specific criteria....

How Can I Cancel My GameFly Account?

As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have...
Ask any question you have about GameFly customer service, get an answer now.
Contact GameFly customer service

Recent GameFly Customer Questions

Need to see how much my subscription is to restart

To check your subscription price for GameFly, you will need to log into your account. Once logged in, navigate to the account details or billing section, where your subscription cost will be displayed. Remember, the cost may vary depending on the number of game rentals or type of plan you chose.
Asked Mar 18, 2024 12:21 AM

Help me with my GameFly customer service issue

Account Management

How Do I Get a Refund from GameFly?

GameFly is a great way to rent video games and movies. However, to be eligible for a refund, you must meet specific criteria....
Read more

How Can I Cancel My GameFly Account?

As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have...
Read more

Can I change my subscription plan?

GameFly does permit modifications to subscription plans, which can be done through account settings on their website. Members...
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Does GameFly offer a free trial period?

GameFly generally does not have a free trial period, but it may offer promotions for new users, including discounts for the...
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Subscription Plans

What are the different subscription plans GameFly offers?

GameFly provides multiple subscription options to accommodate different gaming preferences. The main plans include one that...
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Can I keep the games I rent from GameFly?

GameFly operates on a rental basis, meaning rented games must be returned, but customers have the option to buy rented games at...
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Is there a limit on how many games I can add to my rental queue?

GameFly does limit the rental queue to a maximum of ten titles, ensuring priority management of gaming preferences and...
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Game Rentals

How does GameFly's rental queue work?

GameFly's rental queue lets members create a personalized list of games they wish to rent. Titles are sent based on...
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How many games can I have out at a time?

The number of games you can have out at once with GameFly is determined by your subscription plan, which ranges from one to...
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How long can I keep a game before returning it?

GameFly allows members to keep games without a strict return time but encourages timely returns to maintain availability for...
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What gaming platforms does GameFly support?

GameFly accommodates various gaming platforms, focusing mainly on popular consoles like PlayStation and Xbox, including...
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Policies and Fees

What is GameFly's policy on damaged or lost games?

GameFly has clear policies for damaged and lost games. Members should report any damaged games to return them without a fee....
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Do I need to pay for shipping when returning a game?

When returning a game to GameFly, users generally do not incur shipping costs as prepaid return envelopes are provided. Simply...
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Is there a late fee for returning games late?

GameFly's subscription model does not impose late fees for returning games, allowing members to keep titles as long as they...
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What are the gameplay requirements for returning a game?

To return a game to GameFly, it must be in original condition without damage or missing parts. Customers can send it back in...
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Pre-orders and Accessories

Can I rent accessories or gaming consoles from GameFly?

GameFly primarily offers video game rentals and does not rent gaming accessories or consoles. Their focus is on providing a...
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Can I pre-order games through GameFly?

GameFly does not provide a pre-order service but focuses on rentals, allowing users to create a game queue for mail delivery....
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We look to the GameFly issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GameFly issues reported to GetHuman
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