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GameFly Customer FAQ

Top Answers & How-to Guides

What is GameFly's Phone Number?

The question we are asked most often is about how to talk to GameFly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Can I Cancel My GameFly Account?

As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have also...

Does GameFly offer a free trial period?

Yes, GameFly does offer a free trial period. As a new member, you can sign up for a free 30-day trial which allows you to experience...
Ask any question you have about GameFly customer service, get an answer now.
Contact GameFly customer service

Recent GameFly Customer Questions

Need to see how much my subscription is to restart

To check your subscription price for GameFly, you will need to log into your account. Once logged in, navigate to the account details or billing section, where your subscription cost will be displayed. Remember, the cost may vary depending on the number of game rentals or type of plan you chose.
Asked Mar 18, 2024 12:21 AM

Help me with my GameFly customer service issue

Refunds and Cancellations

How Do I Get a Refund from GameFly?

GameFly is a great way to rent video games and movies. However, to be eligible for a refund, you must meet specific criteria. Be sure...
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How Can I Cancel My GameFly Account?

As a gamer, you may have a membership with GameFly but have decided you don't want to use that platform anymore. You may have also...
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Subscription Plans

What are the different subscription plans GameFly offers?

GameFly offers two subscription plans for gamers. The first plan is the "1 Game at a Time" option, which allows you to rent and play...
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Can I change my subscription plan?

Yes, you can change your subscription plan at any time with GameFly. We understand that your gaming preferences and needs may evolve...
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Rental Process

How does GameFly's rental queue work?

GameFly's rental queue allows users to create a list of games they would like to rent. Users can add games to their queue based on...
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How long can I keep a game before returning it?

You can keep a game for as long as you want with GameFly's unlimited rental policy. There are no due dates or late fees, allowing you...
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Lost or Damaged Games

What is GameFly's policy on damaged or lost games?

GameFly has a comprehensive policy regarding damaged or lost games. In the event of damage, customers are advised to contact GameFly...
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Game Ownership

Can I keep the games I rent from GameFly?

No, you cannot keep the games you rent from GameFly. GameFly is a subscription-based game rental service where you have access to a...
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Supported Platforms

What gaming platforms does GameFly support?

GameFly supports a wide range of gaming platforms, catering to the diverse gaming community. They offer games for popular consoles...
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Renting Accessories

Can I rent accessories or gaming consoles from GameFly?

Yes, GameFly offers the option to rent gaming accessories and consoles. As a leading game rental service, GameFly understands the importance...
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Shipping Costs

Do I need to pay for shipping when returning a game?

No, you do not need to pay for shipping when returning a game to GameFly. GameFly offers free shipping for returning games as part...
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Late Fees

Is there a late fee for returning games late?

No, there are no late fees for returning games late with GameFly. You can keep the games as long as you want without worrying about...
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Free Trial

Does GameFly offer a free trial period?

Yes, GameFly does offer a free trial period. As a new member, you can sign up for a free 30-day trial which allows you to experience...
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We look to the GameFly issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GameFly issues reported to GetHuman
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