Reviews for GEICO's auto insurance describe low prices and trouble with customer support. To decide if the company is right for you, look at these reviews from customers and experts.
Although your specific coverage needs will be the biggest factor in choosing a car insurance provider, looking for a company with a reputation for good service is also important. Read on to find out if GEICO's auto insurance is any good.
Several consumer support agencies offer reviews of GEICO car insurance. Here's what the experts have to say in three important categories.
Customer Complaints
Nerdwallet, a personal finance and review company, notes that GEICO has fewer customer complaints than typical of a company its size. The Better Business Bureau backs up this claim, giving GEICO an A+ rating. The editors at WalletHub also give GEICO a good rating when it comes to customer complaints, saying that the insurance company has overall positive customer reviews.
Coverage Prices
Many experts agree that GEICO offers affordable coverage and a good variety of discounts. J.D. Power, a company that provides analyses and reviews of various companies and products, also gave GEICO a high overall rating when accounting for coverage prices.
Policy Options
GEICO has average marks when it comes to coverage options. The reviewers at Nerdwallet mention that the company doesn't provide gap coverage, while other professional reviews say its good prices make up for its slightly limited policies.
Beyond expert reviews, it's a good idea to consider what GEICO customers think. Here's what reviewers have to say in several important categories.
Filing Claims
When GEICO members discuss claims, many describe the company's process as frustrating. One reviewer says, "Their process is a...nightmare." They explain that the company didn't meet their expectations when trying to get compensation for a claim.
Ease of Use and Support
One GEICO customer described the company's system as stream-lined, saying the process of making policy changes is "very clear and easy." Others say the combination of GEICO's claims process and customer support is sub-par. Still, other reviewers praise the company for its website, calling the platform "easy to use."
Coverage Options and Cost
Online reviewers seem divided when it comes to coverage options and their costs. While some say they're happy with their policy, others quickly point out the trouble they had with the claims process. Some describe GEICO's price as a good deal while still mentioning frustration with the company's customer support.
Ultimately, GEICO has a variety of pros and cons. Many experts say the company offers good coverage and good prices, while some customers describe its customer support as disappointing. To learn more about GEICO and whether or not it's right for you, try calling the company's free helpline to ask an agent about coverage options and prices.
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