What is your return/refund policy?

Flowers.com has a customer-friendly return and refund policy designed to ensure satisfaction with every order. Generally, if a customer is not completely satisfied with their floral arrangement or gift, they can request a refund or replacement. This policy typically allows for returns that occur within a specific timeframe from the date of delivery. It is important to note that conditions apply. For instance, the return process may require that customers provide details about the reason for the return, along with any documentation or photos that support the request. Flowers.com aims to address concerns related to the quality or delivery of the order, ensuring that customers receive the high standard of service they expect. Additionally, certain items may have different policies due to their nature, for example, perishable goods may have specific stipulations regarding returns. Refunds may be processed in various ways depending on the original payment method used for the order. For those looking for comprehensive details on the current return and refund policy, visiting the official Flowers.com website can provide the most accurate and updated information. It is always advisable to check the specific policy that applies to your order, as it may vary based on the circumstances of the return request.