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FedEx (Canada) Customer FAQ

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What is FedEx (Canada)'s Phone Number?

The question we are asked most often is about how to talk to FedEx (Canada) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent FedEx (Canada) Customer Questions

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Shipping Address Changes

How can I change the delivery address for my package?

To modify the delivery address for a package sent via FedEx Canada, you can use the FedEx Delivery Manager tool after creating...
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Can I schedule a pickup for my package?

Yes, FedEx (Canada) allows customers to schedule pickups for packages via their website or mobile app. This involves providing...
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Can I change my delivery timeframe?

FedEx (Canada) allows changes to delivery timeframes depending on the service and shipment status. If the package is still en...
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Refunds and Claims

How can I request a refund for a shipment?

To request a refund from FedEx Canada, customers should first confirm their shipment's eligibility and identify reasons like...
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How do I file a claim for lost or damaged items?

Filing a claim for lost or damaged items with FedEx (Canada) involves ensuring item eligibility, gathering necessary...
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FedEx Services in Canada

What services does FedEx offer in Canada?

FedEx provides a diverse array of shipping and logistics services in Canada, including time-sensitive options through FedEx...
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Can I ship internationally from Canada with FedEx?

Yes, FedEx Canada provides various international shipping options suitable for both personal and business needs, facilitating...
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Delivery Information

What is the estimated delivery time for my package?

The estimated delivery time for a package with FedEx in Canada depends on several factors like service type, destination, and...
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What happens if I'm not available to receive my package?

If a package cannot be delivered because you are not available, the FedEx driver will leave a notice detailing the delivery...
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Shipping Costs and Restrictions

How much does it cost to ship a package with FedEx in Canada?

Shipping costs with FedEx in Canada depend on several factors such as weight, package size, shipping service, distance, and any...
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What are the size and weight restrictions for packages shipped with FedEx in Canada?

FedEx in Canada imposes specific size and weight limits depending on the service. Typically, packages can weigh up to 125...
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What is the maximum declared value for a package shipped with FedEx in Canada?

The maximum declared value for a package sent through FedEx in Canada is typically twenty thousand Canadian dollars. This limit...
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Are there any restrictions on what I can send with FedEx?

FedEx has specific restrictions on shipping items like hazardous materials, illegal goods, and certain perishable items due to...
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Pickup and Drop-off Locations

Is there a FedEx office or drop-off location near me in Canada?

To find a FedEx office or drop-off location in Canada, it is recommended to visit the FedEx website. The site features a tool...
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What packaging guidelines should I follow when shipping?

When shipping with FedEx Canada, follow specific packaging guidelines to ensure safe delivery. Use a strong, new box that fits...
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