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Fandango Customer FAQ

Top Answers & How-to Guides

What is Fandango's Phone Number?

The question we are asked most often is about how to talk to Fandango customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for purchasing tickets on Fandango?

Yes, there are age restrictions for purchasing tickets on Fandango. In general, individuals must be at least 13 years old to create...
Ask any question you have about Fandango customer service, get an answer now.

Recent Fandango Customer Questions

I bought reserved seat tickets online. There are no details in the confirmation email. The email is blank. How do I get the information I need?

We're sorry to hear that your confirmation email is blank. This sounds like a technical issue. Usually, the confirmation email should include all ticket details. Please check your junk or spam folders to see if the correct email is there. If it's not, we recommend that you also confirm if you entered the correct email address while booking your tickets. If you did and you're still not seeing the confirmation, it might be best to wait for a little while as sometimes there can be delays in receiving the email. If the issue persists, you can use the "Contact Us" link on this page to get in touch with customer service for further help.
Asked May 4, 2024 1:03 PM

Help me with my Fandango customer service issue

Refunds and Exchanges

How Do I Get Fandango to Refund a Charge?

If you want to cancel your order or you won't be able to make the movie, you can get Fandango to refund the charge. A Fandango refund...

How Do I Get a Refund or Exchange from Fandango?

This guide is going to assist you with getting a refund or exchange from Fandango.

Ticket Purchases

Can I purchase tickets in advance on Fandango?

Yes, you can purchase tickets in advance on Fandango. Fandango offers the convenience of advance ticketing for movies in over 27,000...

Can I cancel or change my ticket after purchasing on Fandango?

Yes, you can cancel or change your ticket after purchasing on Fandango, but it depends on certain conditions. For refunds and cancellations,...

Can I purchase tickets for IMAX or other premium screenings on Fandango?

Yes, you can purchase tickets for IMAX or other premium screenings on Fandango. Fandango offers a wide selection of movie theaters,...

Payment Methods

What payment methods does Fandango accept?

Fandango accepts various payment methods for ticket purchases. You can conveniently pay using major credit cards such as Visa, MasterCard,...

Convenience Fees

Is there a convenience fee for purchasing tickets on Fandango?

Yes, there is a convenience fee for purchasing tickets on Fandango. This fee is added to the ticket price and covers the cost of providing...

Missed Movie

What happens if I miss my movie after purchasing tickets on Fandango?

If you miss your movie after purchasing tickets on Fandango, you may not be able to get a refund. Fandango's refund policy states that...

Age Restrictions

Are there any age restrictions for purchasing tickets on Fandango?

Yes, there are age restrictions for purchasing tickets on Fandango. In general, individuals must be at least 13 years old to create...
We look to the Fandango issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fandango issues reported to GetHuman
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