© GetHuman Inc.

Ellamoss.com Customer FAQ

Top Answers & How-to Guides

What is Ellamoss.com's Phone Number?

The question we are asked most often is about how to talk to Ellamoss.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account?

Setting up an account on Ellamoss.com is simple and lets users track orders and save favorite items. Visit the site, look for...

How can I unsubscribe from your mailing list?

To unsubscribe from Ellamoss.com’s mailing list, look for the unsubscribe link usually found at the bottom of promotional...
Ask any question you have about Ellamoss.com customer service, get an answer now.
Contact Ellamoss.com customer service

Recent Ellamoss.com Customer Questions

Help me with my Ellamoss.com customer service issue

Account Management

How do I create an account?

Setting up an account on Ellamoss.com is simple and lets users track orders and save favorite items. Visit the site, look for...
Read more

How can I unsubscribe from your mailing list?

To unsubscribe from Ellamoss.com’s mailing list, look for the unsubscribe link usually found at the bottom of promotional...
Read more

Do you offer loyalty rewards for repeat customers?

Ellamoss.com values its customers but does not currently have a specific loyalty rewards program for repeat shoppers. It is...
Read more

Is there a newsletter sign-up discount available?

Ellamoss.com frequently offers discounts to newsletter subscribers, encouraging sign-ups for exclusive deals. Specific offers...
Read more

Ordering and Payment

How do I use a promo code?

To use a promo code on Ellamoss.com, first select your items and go to the shopping cart. Look for the "Promo Code" field at...
Read more

What payment methods do you accept?

Ellamoss.com offers various payment options for added convenience including major credit and debit cards like Visa and American...
Read more

Can I cancel or change my order?

To cancel or change an order with Ellamoss.com, customers should review the policies that specify conditions for such requests....
Read more

Do you offer gift cards?

Ellamoss.com provides gift cards, offering a flexible gifting choice for fashion lovers. Recipients can select their preferred...
Read more

How do I redeem my gift card?

To use a gift card on Ellamoss.com, first browse the site and select your items. At checkout, you will find an option to input...
Read more

Can I pre-order items that are not yet in stock?

Ellamoss.com typically does not allow pre-orders for out-of-stock items. Instead, the site focuses on available merchandise and...
Read more

Shipping and Tracking

Can I track the status of my order?

Customers can typically track their orders from Ellamoss.com using the tracking number found in a confirmation email. This...
Read more

Do you offer international shipping?

Ellamoss.com provides international shipping, allowing global customers to purchase items from the Ella Moss collection....
Read more

What packaging practices do you use for shipping?

Ellamoss.com focuses on sustainability by using sturdy, lightweight materials for shipping to ensure products arrive undamaged...
Read more

Returns and Exchanges

What is your return policy?

Ellamoss.com typically accepts returns of unworn and unwashed items within a set timeframe, requiring original tags and...
Read more

What is your size exchange policy?

Ellamoss.com has a size exchange policy allowing customers to swap items that do not fit well. Exchanges typically require...
Read more

Sizing and Discounts

What is your sizing chart?

Ellamoss.com offers a comprehensive sizing chart to assist customers in choosing the right size. This chart includes...
Read more

Are there limited-time promotions I should watch for?

Ellamoss.com often presents enticing limited-time promotions, including discounts and seasonal sales. Customers should...
Read more

What community initiatives does Ellamoss.com support?

Ellamoss.com is dedicated to community initiatives, particularly those that empower women and promote creativity. The brand may...
Read more

Are there limited edition products available?

Ellamoss.com sometimes features limited edition items as part of special collections that may highlight unique designs or...
Read more

How can I find items on sale?

To discover sale items on Ellamoss.com, visit the homepage to find sections for discounts and check for promotions featured...
Read more
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!