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Is there a way to recover my purchases if my account was hacked?

Asked 6 months ago
If a user finds their account has been hacked and they are concerned about recovering their purchases, there are several steps that can be taken to address this situation. First and foremost, Electronic Arts emphasizes the importance of securing accounts. If a user suspects that their account has been compromised, they should attempt to change their password immediately to regain control. It is also advisable to enable two-factor authentication if it is available, as this adds an extra layer of protection. Once control of the account has been regained, the user can check their account history to review any recent purchases or transactions. If there are unauthorized purchases or if items are missing, the user should document these discrepancies. Electronic Arts typically provides options for users to report fraudulent activity or account issues through their support channels. Users may explore the support section of the Electronic Arts website for guidance on reporting hacks, recovering purchases, and any specific procedures that need to be followed in cases of unauthorized access. While Electronic Arts offers support for these types of issues, it is crucial for users to be proactive about securing their account and reporting any fraudulent activity as soon as possible. For the most accurate and detailed information, users should refer to the current web page of Electronic Arts regarding account recovery and security. This information will direct them to the best practices for dealing with such incidents.
Answered Jun 16th 2025

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