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Duke Energy (FL) Customer FAQ

Top Answers & How-to Guides

What is Duke Energy (FL)'s Phone Number?

The question we are asked most often is about how to talk to Duke Energy (FL) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any renewable energy options or programs?

Yes, Duke Energy offers several renewable energy options and programs in Florida. Customers can choose to enroll in the Duke Energy...
Ask any question you have about Duke Energy (FL) customer service, get an answer now.
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Power Outage

What should I do if I experience a power outage?

If you experience a power outage, first check to see if your neighbors are also affected to determine the extent of the issue. Make...
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Billing Statements

How can I view my billing statements online?

To view your billing statements online, simply log in to your Duke Energy account on their website. Once logged in, navigate to the...
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Payment Options

What are the different payment options available?

Duke Energy (FL) provides several payment options for its customers' convenience. Firstly, customers can pay their bills online through...
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Service Activation

What is the average wait time for new service activation?

The average wait time for new service activation with Duke Energy in Florida is typically around 5 to 7 business days. However, this...
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Payment Arrangement

Can I make a payment arrangement if I am unable to pay my bill on time?

Yes, Duke Energy (FL) does offer payment arrangements for customers who are unable to pay their bills on time. The payment arrangement...
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Energy-saving Programs

Are there any energy-saving programs or incentives available?

Yes, Duke Energy in Florida offers a range of energy-saving programs and incentives to promote energy efficiency. The company provides...
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Paperless Billing

Do you offer paperless billing options?

Yes, Duke Energy (FL) offers paperless billing options. By switching to paperless billing, customers can receive their bills electronically...
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Renewable Energy

Are there any renewable energy options or programs?

Yes, Duke Energy offers several renewable energy options and programs in Florida. Customers can choose to enroll in the Duke Energy...
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