Dollar General ships grocery orders to its customers using DoorDash. It ships non-grocery orders via FedEx. If your Dollar General order hasn't arrived, use DoorDash or FedEx's tracking tools to find it. You can also use the Dollar General tracking tool. If your order never arrived, was missing something, or came with incorrect items, contact a Dollar General customer service representative.
If you use Dollar General's convenient home delivery service, your groceries get delivered by DoorDash, while other orders are fulfilled by FedEx. You can get anything Dollar General has to offer without setting foot outside your door. Unfortunately, even with professional operations, things sometimes go wrong. If your Dollar General order is late or has missing or incorrect items in it, you need to know what to do to fix the issue. Keep reading to learn more.
If your Dollar General grocery order is late, the first thing you should do is use the DoorDash tracking tool to find out where the driver is. The driver is, after all, the only one with direct knowledge of where your order is. To track your DoorDash driver, follow these instructions:
If FedEx is handling your late Dollar General order then you should go to FedEx's order tracking page. Enter your order's tracking number then click on the Track button.
If the delivery company's tracking tool is not working for some reason, you can use the Dollar General tracking tool:
Please note that Dollar General's information might not be as current as the delivery company's information would be.
If the tracking tool doesn't solve the problem with your grocery order, you should contact a DoorDash customer service agent. You can do that by phone, email, or chat.
For non-grocery orders, you should get help from a FedEx customer service agent. You can do that via help forum, chat, or phone.
If your order was delivered but was missing items or had incorrect items, you need to get help from a Dollar General agent. You must go to Dollar General's help forum to do so because there aren't any other contact options for Dollar General customer service.
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